Striata Email Bill Presentment & Payment has proven to reduce contact center volumes, increase customer loyalty and minimize churn, by utilizing creative electronic bill designs and predictive customer service tools.

The most frequently asked bill-related questions typically fall into three categories:

• Payments: Customers wanting to make payment telephonically.
• Bill queries: Unrecognized charges or charges perceived to be too high.
• Payment confirmations: Customers requiring confirmation that a payment has been received.