An Important Update - Adobe Reader Plugin / Could not open program to read file. Reason: 2147746293

Issue

When trying to open the .emc file (attachment) I get this message: 

  • Could not open program to read file named … Reason: 2147746293
    OR
  • Can’t create file…Reason 193

Explanation

This error normally occurs when a file extension is not associated with the correct application. The file types that the majority of projects use are:

  • .emc and .emd – these need to be associated with the Striata Reader. If it is not available, it did not install correctly.
  • .html and .htm – these need to opened with your default Web Browser; Internet Explorer, Firefox or Chrome
  • .pdf – this needs to be opened with a PDF reader; this is often Adobe Reader

Solution

Follow the step by step process below to associate the files with the correct programs:

 Windows XP:
1. Fix Associations
  • Double Click on My Computer
  • On the menu bar and go to Tools
  • Click on Folder Options
  • Click on File Types
  • Search for the File Extensions .pdf
  • Click on Change
  • Choose Adobe Reader
  • Click on OK
  • Search for the File Extensions HTML and HTM
  • Click on Change
  • Choose a Browser eg. Internet Explorer or Mozilla Firefox
  • Click on OK
  • Search for the File Extensions .emc and .emc
  • Click on Change
  • Choose the program Striata Reader
  • Click on OK
  • Click on OK

2. Confirm that at least one Web Browser is set as the default.

Windows Vista / 7:
1. Fix Associations.
  • Goto Control Panel
  • Goto Default Programs
  • Click “Associate a file type or protocol with a program”
  • Scroll down to .pdf
  • Click Change Program
  • Choose Adobe Reader
  • Click on OK
  • Scroll down to HTM and HTML
  • Choose a Browser eg. Internet Explorer or Mozilla Firefox
  • Click on OK
  • Scroll down to .emc
  • Click Change Program
  • Choose Striata Reader
  • Click on OK
  • Click Close

Posted in: Striata Reader

Linda Misauer

Head of Global Solutions at Striata
Linda Misauer is the Head of Global Solutions at Striata and is responsible for technical Research and Development, Operations and Project Management for global initiatives.

Linda previously led the Product Management of the Striata Application Platform before moving across to Striata North America as Chief Technical Officer (CTO). As Product Manager, her responsibilities included internal project management of the product development team, market research & product feature design, as well as the product lifecycle management and quality control. As CTO, Linda was responsible for all technical operations for North, Central and South America, including the Project Management, Support, Production and Data Engineering.

Linda has over 10 years of experience in the IT industry, ranging from video streaming solutions and website application development to electronic billing and messaging. Prior to joining Striata in 2002, Linda held the positions of Chief Information Officer at AfriCam, and was IT project manager at Dimension Data.

Linda studied at the University of Natal - Pietermaritzburg and holds a degree in BSc, Majoring in Computer Science and Economics. Linda also has a Diploma in Project Management.
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