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Striata acquisition campaign brings MultiChoice 67% monthly savings
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The ability to securely deliver PINs to cardholders while reducing the cost of delivery is a priority for every card issuer and financial service provider.
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Striata has partnered with Epostmarks to enhance security and authentication when delivering statements, bills, collection notices, policies and other high volume, system generated documents securely via email.
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Dennis Ciemniecki, President of United Water's Regulated Business accepted the first place award recognizing innovative programs that promote better water service, wider recognition of the industry and improved utility management.
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Plymouth Rock, High Point, Palisades, Pilgrim, Mt. Washington and Bunker Hill Insurance companies have all chosen Striata to securely deliver electronic policies, renewals, bills and statements.
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Striata Email Bill Presentment and Payment, in partnership with Western Union Global Payment Services, has enabled IREA to suppress four times more paper bills than the industry average, in a third of the time.
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Transpromo Marketing - incorporating marketing offers within transactional communication - has proven to be an effective tool for many industries including insurance, cable and telecommunications, banks and lending services.
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United Water has improved customer billing convenience and made meaningful gains to Sustainable Development and Conservation programs by innovating eBill delivery.
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| Striata and Goodmail now offer one-click, no registration, electronic payment directly from within the body of an authenticated email.
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| Striata and CIC Launch Integrated eSignature, eDelivery, and eBilling for the Financial Services Industry
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| The City of Tallahassee SmartBill - a better customer billing experience, massive cost savings and a significant environmental protection effort.
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| Email Bill Presentment & Payment has proven to reduce contact center volumes, increase customer loyalty and minimize churn, by utilizing creative electronic bill designs and predictive customer service tools.
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| Striata
eBilling replaces paper bills and statements with rich, interactive
electronic documents that are delivered securely and directly to
customer inboxes. This enables utilities to reduce their billing costs
by up to 85%, while enhancing customer service and efficiency. |
| CertifiedEmail allows consumers to easily verify sender legitimacy. CertifiedEmail messages are imprinted with unique tokens which ISPs validate individually when the messages are delivered.
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| This Newsletter discusses how optimizing electronic billing processes can dramatically reduce DSO by cutting the time it takes to get bills to customers and elicit payment. Documented results show that email bill presentment and payment is able to reduce the DSO cycle by as much as 70%.
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| This newsletter considers analyst insight regarding their research into
electronic bill and statement adoption, with a focus on financial
services. Research confirms that despite a significant increase in
electronic payments, adoption of online bill pay and online banking has
not resulted in the anticipated paper turn off. |
| Striata has integrated the Iconix® Truemark® sender authentication service to add branded,
visual identity to email, allowing recipients to instantly recognize
and verify the sender before opening the message.
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| CertifiedEmail allows consumers to easily verify sender legitimacy
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| Striata, a global leader in email presentment and payment solutions, is
helping IREA lower billing costs by replacing paper bills with secure
electronic document delivery. IREA, which only recently added
functionality, that enables its members to make electronic payments
online or by phone, selected Striata because of its successful track
record involving customer adoption of paperless initiatives.
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| With proportionately more expenses stemming from extensive paper output
than most, insurers have significant cost savings to gain by turning
off paper. Striata provides services and strategies to some of the
largest and well known insurance brands including AIG, Chubb,
Arrowhead, Sierra Health, Plymouth Rock and Allianz. These clients are
successfully using Striata solutions to replace policies, updates,
notifications, statements and bills with electronic documents that are
delivered directly to customer and broker inboxes.
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| Insurance companies worldwide are using Striata solutions to replace policies, updates, notifications, statements and bills with electronic documents that are delivered directly to customer and broker inboxes.
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| Striata's Electronic Billing Presentment and Payment solution reduces delinquent payments by generating a payment from within the delivered collection notice itself. When the electronic document reaches the delinquent customer, they can pay immediately with just a single click and without the need to visit a single web page.
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| Striata adds the USPS ePostmark to ensure email document delivery, increases inbox penetration, adds the legal protection of the United States Postal Service Electronic Postmark™ and significantly enhances consumer trust.
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| Striata adds the USPS ePostmark to ensure email document delivery, increases inbox penetration, adds the legal protection of the United States Postal Service Electronic Postmark™ and significantly enhances consumer trust.
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| With Canadian consumers demanding more environmentally friendly options, Canadian businesses are discovering that eBilling is one of the most cost effective and simplest ways to reduce their carbon footprint. Striata and PresentPay work to penetrate the Canadian market and start with IBEX paperless ePayStubs
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| Wesbank, a leading financier of vehicles and provider of fleet management services, aimed to dramatically reduce the cost and hassle associated with their paper statement process. They required a commercially focused, electronic statement solution that would successfully meet their complex needs.
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| Trends indicate that going green has gone from 'nice to have' to a major indicator of corporate social responsibility. Besides the environmental benefits of eBilling, there are also financial benefits and increased customer support that go along with implementing a paperless eBill solution.
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| MultiChoice implements Striata's eStatement solution, along with Striata's full range of professional services - including project management and consulting - in support of the solution. To date, over 25% of Multichoice subscribers have turned off their paper bill. |
| Striata's secure eBilling solution offers Whitby Hydro automated and immediate electronic bill delivery and presentment, as well significant cost savings due to paper turn off. Whitby Hydro can now effectively track and report on all bill delivery and payments, as well as benefit from improved Days Sales Outstanding (DSO) and enhanced customer service.
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| ABSA has implemented Striata's highly secure and easy to use eStatement and eContact solutions with the aim to reducing costs, improving efficiencies and providing improved customer service to its credit card and vehicle finance customers.
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| Article: Paper Cuts - by Carol Ellison: CRM Magazine August 2007
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| Striata offers many services and strategies regarding gathering customers' email addresses, including the ability to match current customer databases against extensive existing email databases in the US. Striata is able to match, gain opt-out permission and deliver between 10% to 25% of customers' email addresses within 30 days.
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| Receiving bills in your inbox and having the ability to pay bills in less than 30 seconds is the optimal electronic billing convenience
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| The technologies and processes that are involved in EBPP are: Output file processing, consolidation, document creation and functionality, encryption, BillPay, personalized content, email database management, mass volume sending, deliverability, resending and reporting.
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| Newsflash describes phishing and measures taken to combat phishing and make it less economically worthwhile
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| Newsflash regarding Striata's implementation of Plant Telecommunications
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| There are 4 main reasons why companies offer EBPP to their consumer and business partners: Significant, instant and measurable cost reduction (60%-90% depending on volume), instant delivery, quicker recipient response, significantly reduces DSO and improved marketing capability
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| Newsletter regarding Striata's growth in the EBPP industry
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| Newsletter regarding Striata's growth in the EBPP industry
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| Outlines the steps necessary to collect customers' email addresses and to grow and maintain an email database
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| In order to properly and effectively manage all customer inquiries, the goal is to have a single capability for both outbound and inbound non-voice communications. A single solution is needed to manage an report on various scenarios, including sending mass customer communication via email, receiving a large number of consumer email inquiries and receiving & sending faxes
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| Lists the goals a company should strive to achieve using 3 channels in which high volume electronic customer communication can take place: email, fax & mobile phone text messages (SMS)
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| Handling disputes from multi-account statements is almost always a manual, complicated & expensive process.
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| Striata goes live with CPS Energy for an EBPP solution
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| Biller aggregation vs. customer aggregation: Biller aggregation is not the most effective method because it is not more convenient for the consumer, it does not achieve the paper turn off required, and the bills do not get paid any quicker
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| The cost of operating customer call centers is one of considerable expense for most companies. Converting to an e-mail center instead of a call center would be more economical. Customers would submit their requests via e-mail, they would receive an automatic confirmation e-mail with a tracking number so they can follow the status of their request. The MAJOR ADVANTAGE is that with every inquiry, you have captured your customer’s e-mail addresses
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| WESTCON GROUP, a multi-national specialty distributor of networking and communications equipment, goes live today with eBilling specialist Striata as its Electronic Billing solution provider. Striata now provides Westcon with outsourced Electronic Invoice Presentment & Payment (EIPP) services to its client base, which spans 13 countries
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| Much research has been done into what format an email should be presented in to ensure delivery and get the best possible read-rate and response. HTML is preferred creatively, but due to the fact that it uses graphics, some administrators do not allow users to receive html based e-mails. Plain text gets the message delivered, but it is not pretty. A marketer would chose a combination of both.
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| Case study and a word regarding Push vs. Pull - The push method includes functionality that allows the debtor to process the invoice in his own e-mail environment as opposed to pull methodology which requires him to go to the creditor's website in order to pay. The push method does not require the debtor to do anything more than a normal paper invoice would, but is faster and easier
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| Striata acquires eMessageX.com to now have the benefit of a full electronic communication service from a single source with a single line of responsibility
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| Billers & financial institutions have for some time now, been
gathering their customer's email addresses in order to begin to
communicate with them electronically...
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| Introduction to "two-click", no registration, electronic delivery bill presentment and payment
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| Case Study for a telecommunications company with a few main objectives: switch off paper bills, same day bill delivery, accurate reporting, reduced debtors days, targeted marketing, improved customer service and decreased call center queries
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| Billers & financial institutions have for some time now, been
gathering their customer's email addresses in order to begin to
communicate with them electronically...
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| Detail on the various steps of eBilling project implementation: Project Brief, Data Transfer, Billing Data and Templates, Payment, Training & Customer Service, Business Process and Testing
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| Striata teams up with Western Union to offer customers a more advanced way of paying bills online
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| Case study on telecommunication providers – proven adoption strategies, combined with secure encrypted bills and various marketing opportunities, have made push billing very successful in the telecommunications industry.
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| eBilling is highly beneficial for financial institutions and assists greatly with two major concerts: reducing identity theft and improving customer retention
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| Comments on a study that identifies how customers feel about email replacing certain types of communication, and the number of customers who are using the internet and email on a regular basis
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| Announcements and four mini case studies on North American clients
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| The path to secure paperless email billing is made up of three fundamental steps: capturing your customer's email address; sending your eBill & taking payment; and turning off the paper bill.
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| Striata offers three highly secure and efficient encryption & security options for Email Billing / Invoicing: Striata Encrypted, Striata Secure PDF and Striata Protected. These products are designed to meet the various presentment and payment requirements of each of our billers.
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| Regulatory compliance is an essential requirement to enable ebilling paper turn-off. The Striata PeerConnect partnership brings PeerConnect's groundbreaking, patented technology and the legal protections of the USPS Electronic Postmark to the Electronic Bill Presentment & Payment (EBPP) industry.
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| Illustrates the increased ROI of a utility company to show the savings of moving to electronic billing. Increased ROI is the most important driving factor in a business making a technical decision.
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| One of the fundamentals
of 'push' email billing & statements is that the recipient is NOT
required to visit or log-in to any website. This in itself is the major
strategic reason why such a 'delivery' mechanism cannot be phished.
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| The following
are some of the major technologies and techniques used to block spam
and prevent fraudulent email from being delivered.
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| Delivering pay stubs via encrypted e-mail is a safe, easy alternative to paper distribution. Employees can open their pay stubs without having to do anything to retrieve it and employers save time by no longer having to actually distribute the pay stubs.
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| Striata now has the ability to send bills and other information as protect .pdf attachments, take payment methods from directly within the attachment, save the file with billing information, and get interactive customer information from within the attachment.
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| The secure eBilling industry continues to grow exponentially, and as such we are
pleased to announce that Striata is having its most successful year
since inception in 1999.
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| Case study with Multichoice Africa indicating noteworthy statistics on adoption and customer behavioral trends
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| One of the most compelling reasons for a 'biller direct'
electronic billing strategy is the biller's requirement to keep their
branding in front of the consumer, and most importantly, to promote
additional products and internet based self service.
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| Discussed the advantages of moving from a managed website, "come and get it" strategy to an easier electronic invoice payment and presentment method, delivering invoices quickly and securely to business customers. |
| In order to fully complete the bill presentment and payment cycle, efficient secure email bill payment is a top priority. Being able to deliver a bill securely via email is in itself convenient; being able to receive payment instantly from within the email bill is a unique and very compelling offering.
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| In an ideal
world, billers would love to know exactly when their paper bill arrived
in the mailbox, when it was collected by the customer, how long it sat
and waited for their attention, how many times the customer looked at
it before writing out a check, and how long it then took to mail it
back.
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| One of the key objectives of any electronic billing
project is to maximize the paper suppression. The other often spoken
about objectives include improved 'Days Sales Outstanding', less
customer billing enquiries and generally improved levels of customer
service.
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| This is the
consumer mantra when it comes to paying bills. It's an attitude that
won't surprise any savvy biller who understands that customer
convenience is paramount, but it's nonetheless gratifying for eBilling
solutions companies to have it confirmed with hard evidence.
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| Unisys and Striata have partnered up for Unisys to offer our platform to financial services customers. The fundamental offering is the replacement of all paper communication to the consumer. This reduces cost and improves customer retention. Unisys works with 22 of the top 25 banks in the world and has over 8000 clients.
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| Focus of this newsletter is on the cost savings of delivering bills electronically and turning off paper
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| The only possible true aggregator of a consumer's bills is the consumer himself - Just like a piece of paper, the customer does not have to do anything to receive an eBill. Customers can aggregate their own bills and billers can then take advantage of significant cost savings by truncating paper sends.
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| Two-factor authentication – adding an additional layer of security by using two separate factors; something the customer knows and something the customer has. Sending a message to a consumer’s cell phone would be the obvious platform for the authentication.
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| Outlines NSTAR, a large electric utility in MA, and their results in a pilot initiative using Striata to deliver its electric bills to residential customers via secure email, and to introduce a revolutionary new ability to take check payments directly from within the email bill.
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| According to the International
Telecommunication Union (ITU), by the middle of
2004 the number of mobile phone subscribers around
the globe had reached nearly 1, 5 billion - about
one quarter of the world's population.
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| Electronic Bill Pay is high
on the agenda for many billers. Until recently,
almost all strategies involved Internet Bill Pay
through customer self-service Biller Direct websites.
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| Every biller would like to stop sending their customers costly paper bills and make it as
easy as possible for every customer to view & pay their bills electronically.
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| Outlines the steps necessary to collect customers' email addresses and to grow and maintain an email database
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| Illustrates the cost benefits for a company to move from paper bills to sending bills electronically.
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| Billers who are responsible
for or involved with running an eBill program
are faced with the challenges of customer adoption.
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| It is a matter of time before all bills are delivered to your inbox. Billers are going to combine both 'push' and 'pull' Electronic Bill Presentment and Payment strategies to ensure maximum customer adoption.
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