Insight Newsletter

Should you consider industry standards for Open and Click rates?

: Created on Monday, 23 January 2012 00:00

You have probably considered searching for industry statistics on open and click rates, in an attempt to measure your email marketing campaigns, but is this the best option?

What is your mobile billing strategy?

: Created on Tuesday, 10 January 2012 00:00

With so much hype around the influence of mobile devices on eBilling and eDocument Delivery, along with the significant increase in Smartphone usage, the following question arises: which technology should you invest your resources in next?

What is the true value of email?

: Created on Tuesday, 13 December 2011 00:00

These days, social media is a very hot topic. We regularly receive updates on the current number of Facebook and Google+ users, daily tweets sent etc. All of which boast very impressive statistics, so how does email compare?

Securitas selects Striata eBill delivery and payment

: Created on Tuesday, 06 December 2011 00:00

International security company Securitas, offers its customers email bill delivery and payment through Striata BillPay.

Transpromo Messaging - unlock the power

: Created on Monday, 28 November 2011 00:00

Companies are sometimes unaware that a large portion of their email communication is neglected, poorly structured, almost never updated, nor tracked and it doesn’t promote the organizations’ brand values either. Transactional emails typically suffer this fate.

Phishing in the Cloud restricts paperless adoption

: Created on Tuesday, 01 November 2011 00:00

It's no secret that fraudsters are 'cashing in' on today's explosive electronic migration. As more cutomer data and documents are moved to the "Cloud", the security requirements and risks are becoming more difficult. Increasingly, customer data is being exposed online, as cost and enviromental concerns drive paperless adoption. The result is a shift in risks from the corporation to the consumer.

Will an RFP lead to the ideal ESP?

: Created on Friday, 28 October 2011 00:00

Rather than heading straight to RFP, have you considered negotiating with your incumbent ESP? If corporate governance requires you to get pricing from a number of vendors, rather prepare a one-pager detailing your current requirements, then ask for quotes.

Paperless for B2B - it's a no-brainer

: Created on Friday, 07 October 2011 00:00

Paperless for B2B - it's a no-brainer

Secure electronic document delivery has proven to be an ideal solution for B2C organisations with large customer bases. However, more and more B2B organisations are also reaping the benefits of going paperless.

5 Simple ways to avoid spam filters

: Created on Tuesday, 23 August 2011 00:00

When it comes to spam rules and filters, there are three major obstacles that you need to overcome: ISP spam filters, company spam filters and server settings and/or client side spam rules and filters.

Paperless adoption strategies - 3 simple ways to improve your customer data

: Created on Tuesday, 02 August 2011 00:00

3 Strategies on how to get your data right

The success of your online strategy depends on your customer uptake. The key to successful paperless adoption, is ensuring your customer data is accurate. In this edition of eBilling Insight, we outline three strategies to improve your data.

Text Messaging: The Do's and Don'ts

: Created on Thursday, 28 July 2011 00:00

Gather data efficiently with text messaging

SMS technology provides a simple, yet efficient platform to improve direct marketing and customer relationship management. It is short, to the point and immediate. Text messaging does however, enter the customer's personal space, so be very selective when you plan to use bulk text messaging for your marketing campaigns.

Globally applicable EIPP and eInvoicing solutions with flexible output format

: Created on Thursday, 07 July 2011 00:00

Globally applicable EIPP and eInvoicing solutions with flexible output format

Today businesses are faced with an increasing number of requests to provide their bills to each customer’s preferred eInvoicing portal. Electronic Invoice Presentation and Payment (EIPP) has previously been focused on the building and managing of self-service processes; using a manual or automated 'upload your bill' strategy.

This month in eBilling Insight, we look at the ideal EIPP solution for large business customers.

5 Simple ways to improve your email newsletters

: Created on Friday, 24 June 2011 00:00

Good data is imperative for email marketing success. How good is your data?

Email newsletters are powerful tools - still proving to be the most efficient and effective way of reaching a large portion of your customer base in a personalized and targeted way.

Striata continues to lead the market with innovative eBilling solutions

: Created on Tuesday, 07 June 2011 00:00

Striata continues to lead the market with innovative eBilling solutions

Striata's new mobile one-click payment is an industry first, bringing one-click eBill payment to the ever growing mobile email market. Our next generation Interactive PDF bill solution will enable our clients to deliver improved marketing capability, whilst enriching their customers' email Billing experience.

Good data is imperative for email marketing success. How good is your data?

: Created on Tuesday, 31 May 2011 00:00

Good data is imperative for email marketing success. How good is your data?

Data may be sitting at the core of every email campaign and strategy, but relevant data isn't always available. As a result, email marketing hasn't progressed much in practice for many companies. This issue of eMarketing Insight focuses on the importance of data and what areas to look at to enhance current data streams.

Striata eStatements offer dramatically increased security

: Created on Tuesday, 03 May 2011 00:00

Striata eStatements offer dramatically increased security

Find out how switching to eStatements results in higher than average paperless adoption, increased traffic to your portal and immediate, hard cost reductions plus dramatically increased security - all in this month’s edition of eBilling Insight.

Which day is the right day for email?

: Created on Wednesday, 20 April 2011 00:00

Tips on how to determine the best day and time to send your email campaigns

Where email is concerned, an additional dimension comes into play: when should you send? Are there better days to send emails and more so, what time of day will you get the best response rates? This edition of eMarketing Insight explores this subject.

Are you listening to your customers?

: Created on Tuesday, 05 April 2011 00:00

Are you listening to your customers?

During February 2011, Striata conducted a direct consumer survey in order to answer one critical question: "How would you most prefer to electronically receive your house bills and bank statements?" This edition of eBilling Insight talks about the results of the research and shows that email bill and email statement delivery is the top consumer choice for electronic delivery.

Email campaigns - don't forget the basics

: Created on Tuesday, 15 March 2011 00:00

Email campaigns - don't forget the basics

Email marketing has evolved and the focus for many companies is split testing to ensure relevance and understanding of customer behaviour. However, it's easy to forget the basics and that's when mistakes creep in.

Are eStatements still safe?

: Created on Tuesday, 01 March 2011 00:00

Are eStatements still safe?

Phishing is a global concern for financial institutions and other billers. When offering customers the convenience of eBilling, Billers also want to ensure that the solution successfully combats the risk of phishing and fraud. This edition of eBilling Insight asks, "Are you trainining your customers to be phished?" and looks into how you can ensure your eStatements are secure.

7 Email marketing trends for 2011

: Created on Tuesday, 15 February 2011 00:00

7 Email marketing trends for 2011

Our eMarketing guru; Haydn James, spent some time researching what email marketing and communications trends we can expect to see emerging in 2011.

Striata launches next generation Interactive PDF Bill and mobile one-click payment at FinovateEurope

: Created on Monday, 31 January 2011 00:00

Striata launches next generation Interactive PDF Bill and mobile one-click payment at FinovateEurope

Striata’s new mobile one-click payment solution is an industry first, bringing one-click eBill payment to the ever growing mobile email market. Furthermore, Striata’s next generation Interactive PDF bill solution will enable companies to deliver improved marketing capability, whilst enriching their customers’ email Billing experience.

Is your legitimate email perceived as spam?

: Created on Tuesday, 25 January 2011 00:00

Is your legitimate email perceived as spam?

Last month we revealed that 20% of emails worldwide don't make it into the inbox*. An incredible statistic and a major headache for email marketers. Some questions arise: Does your email fall into that 20%? Do you even know what your rating is on the spam scale? Do you know why your "award winning" email designs and copy layouts are not reaching the intended inboxes? And lastly, do you even know what your email design looks like in every available type of email client?

Striata powers eBilling & ePolicy distribution at PURE

: Created on Thursday, 06 January 2011 00:00

Aggressive adoption strategies pay off as PURE clients go paperless

Striata recently announced the successful completion and launch of a new eDelivery program for Privilege Underwriters Reciprocal Exchange (PURE). PURE, a reciprocal insurer dedicated to meeting the personal insurance needs of successful families, is anticipating increased customer convenience and satisfaction, as well as cost savings, following the introduction of Striata's eBilling and ePolicies solution.

Do your customers get to see the emails you send?

: Created on Tuesday, 14 December 2010 00:00

Tips to test deliverability

20% of email globally doesn't make it into the inbox*. This percentage only accounts for lost email; not bounces or emails that land in the junk folder. Now isn't that a scary statistic? Deliverability has to be the main focus for email marketers, otherwise what is the point of doing all the copywriting, design and development if the email is not even going to make it through to the intended recipients?

Tips to prevent your emails from being phished

: Created on Friday, 03 December 2010 00:00

A phishing email masquerading as a bank's eStatement alert – would you know the difference?

A case in point. Recently an HSBC eStatement alert was replicated by phishers. It looked exactly as one would expect an eStatement notification to look; the logo was in the right place and the images as well as links were directed to the HSBC site. The exception was the "Proceed to the HSBC website" link which went to a compromised website housing a man-in-the-middle phishing exploit.

Testing design and layout in email

: Created on Tuesday, 16 November 2010 00:00

Testing design and layout in email

By now you should have started testing your email communications to achieve the most optimal open rate possible. Whether it is Subject Lines or different Call-to-Action designs, the point is that you are on the right track to achieving better results from your email campaigns. If you haven't started testing email design variations - it is never too late to start!

Email - the strongest medium for online billing

: Created on Monday, 01 November 2010 00:00

Email - the strongest medium for online billing

Email is far from being a dying medium of communication, especially when one speaks of electronic bills, statements and other customer notifications as is argued in this month’s edition of eBilling Insight.

Email Body Testing, useful tips on what to test

: Created on Tuesday, 19 October 2010 00:00

Email Body Testing, useful tips on what to test

The scope of what you can test here is unlimited; today we'll focus on one of the most important components of any email design: the call-to-action.

The future of eBilling - what are the trends?

: Created on Friday, 01 October 2010 00:00

The future of eBilling - what are the trends?

In our experience as a global organization, we have noted a glass ceiling of around 15% paperless adoption in the various geographies and across the 3 verticals in which we operate, namely; Telcos, Financial Services and Utilities.

Tips on how to test email subject lines

: Created on Tuesday, 21 September 2010 00:00

Tips on how to test email subject lines

Everyone is competing for the customer's attention in overcrowded inboxes. It is imperative for companies to understand customer behaviour and customer preferences and then optimise email communications accordingly.

4 Strategies to achieve BOTH self service portal usage AND paper suppression

: Created on Monday, 06 September 2010 00:00

4 Strategies to achieve BOTH self service portal usage AND paper suppression

A large wireless telecommunications client of Striata North America recently queried whether they should either give their consumers a choice of getting their eBill delivered via Striata, directly to their inbox (as a secure attachment), or by registering on their self service portal.

The importance of deliverability

: Created on Thursday, 19 August 2010 00:00

The importance of deliverability

To achieve successful email delivery the focus should be on the full scope of an email's journey - from sender to recipient. An email could be stopped as spam at any one of these different points along the journey.

Striata's electronic messaging solutions create new marketing opportunities

: Created on Monday, 02 August 2010 00:00

Striata's electronic messaging solutions create new marketing opportunities

Email billing enables innovative marketing opportunities for transactional online bill payment. Traditional statement ‘stuffers’ are replaced with trackable, personalised interactive offers.

In this edition of eBilling insight we look at why Striata’s transpromo messaging solutions are more effective than traditional paper inserts and online billing portals adverts.

City of Tallahassee Suppresses 17% Paper Bills in 18 months

: Created on Tuesday, 06 July 2010 00:00

City of Tallahassee Suppresses 17% Paper Bills in 18 months

Florida municipal utility, the City of Tallahassee, Your Own Utilities, exceeded its 3-year paper bill suppression target in just 10 months.

This edition of eBilling insight covers the full story of how this was achieved.

Why internet bankers will not go paperless

: Created on Tuesday, 01 June 2010 00:00

Why internet bankers will not go paperless

Despite intensive efforts by banks to convert their internet banking clients to paperless statements, adoption statistics remain below 15%.

In this month’s edition of eBilling Insight, we explore the reasons for this slow uptake of paperless adoption and outline what banks can do to turn off paper.

Striata Paperless Adoption Services

: Created on Tuesday, 04 May 2010 00:00

Striata Paperless Adoption Services

Intermountain Rural Electric Association (IREA) is one of the largest and fastest-growing electric distribution cooperatives in the United States. With Striata Paperless Adoption Services, IREA has successfully turned off 19% of their total paper bills in only 20 months.

Understanding Paperless Adoption Barriers

: Created on Tuesday, 06 April 2010 00:00

Understanding Paperless Adoption Barriers

The internet and email have made an incredible impact on our lives, completely changing the way we communicate. Billions of emails and SMS messages are sent everyday, replacing letters and postcards, yet consumers are not turning off paper bills and statements. Billers and financial institutions are not succeeding in motivating significant numbers of their customers to replace paper documents with online equivalents.

MultiChoice achieves 46% ROI in one month

: Created on Tuesday, 02 March 2010 00:00

MultiChoice achieves 46% ROI in one month

Striata acquisition campaign brings MultiChoice 67% monthly savings

Striata ePIN - Securely delivering bankcard PINs electronically

: Created on Tuesday, 05 January 2010 00:00

Striata ePIN – Securely delivering bankcard PINs electronically

The ability to securely deliver PINs to cardholders while reducing the cost of delivery is a priority for every card issuer and financial service provider.

United Water wins Utility Innovation Award with Striata eBilling

: Created on Monday, 09 November 2009 10:12

United Water Wins the NAWC Management 2009 Innovation Award Competition with eBilling from Striata and Western Union

Dennis Ciemniecki, President of United Water's Regulated Business accepted the first place award recognizing innovative programs that promote better water service, wider recognition of the industry and improved utility management.

Plymouth Rock Insurance Companies Make Life Easier with Striata eDocument Delivery

: Created on Friday, 06 November 2009 06:00

Plymouth Rock Insurance Companies "Make Life Easier" with Striata eDocument Delivery

Plymouth Rock, High Point, Palisades, Pilgrim, Mt. Washington and Bunker Hill Insurance companies have all chosen Striata to securely deliver electronic policies, renewals, bills and statements.

Intermountain Rural Electric Association (IREA) turns off 17% of all Paper Bills in 12 months

: Created on Tuesday, 29 September 2009 23:00

Intermountain Rural Electric Association (IREA) turns off 17% of all Paper Bills in 12 months

Striata Email Bill Presentment and Payment, in partnership with Western Union Global Payment Services, has enabled IREA to suppress four times more paper bills than the industry average, in a third of the time.

United Water Turns Off Paper Bills with Striata Email Bill Presentment and Payment

: Created on Wednesday, 29 July 2009 23:00

United Water Turns Off Paper Bills with Striata Email Bill Presentment and Payment

United Water has improved customer billing convenience and made meaningful gains to Sustainable Development and Conservation programs by innovating eBill delivery.

The Power of Transpromo Marketing

: Created on Wednesday, 29 July 2009 23:00

The Power of TransPromo Marketing

Transpromo Marketing - incorporating marketing offers within transactional communication - has proven to be an effective tool for many industries including insurance, cable and telecommunications, banks and lending services.

Striata eSignature for the Financial Services Industry

: Created on Thursday, 21 May 2009 11:18

Striata eSignature for the Financial Services Industry

Striata and CIC Launch Integrated eSignature, eDelivery, and eBilling for the Financial Services Industry

City Of Tallahassee eBilling Case Study

: Created on Thursday, 09 April 2009 08:05

City Of Tallahassee eBilling Case Study

The City of Tallahassee SmartBill - a better customer billing experience, massive cost savings and a significant environmental protection effort.

Aggressively Reducing Contact Center Costs

: Created on Wednesday, 11 March 2009 14:47

Aggressively Reducing Contact Center Costs

Email Bill Presentment & Payment has proven to reduce contact center volumes, increase customer loyalty and minimize churn, by utilizing creative electronic bill designs and predictive customer service tools.

Utilities Slash Billing Costs

: Created on Friday, 27 February 2009 09:47

Utilities Slash Billing Costs

Striata eBilling replaces paper bills and statements with rich, interactive electronic documents that are delivered securely and directly to customer inboxes. This enables utilities to reduce their billing costs by up to 85%, while enhancing customer service and efficiency.

Dramatically Faster Electronic Payment

: Created on Wednesday, 07 January 2009 16:09

Dramatically Faster Electronic Payment

This Newsletter discusses how optimizing electronic billing processes can dramatically reduce DSO by cutting the time it takes to get bills to customers and elicit payment. Documented results show that email bill presentment and payment is able to reduce the DSO cycle by as much as 70%.

Analyst Insights - eBilling & eStatements

: Created on Monday, 22 December 2008 16:14

Analyst Insights - eBilling & eStatements

This newsletter considers analyst insight regarding their research into electronic bill and statement adoption, with a focus on financial services. Research confirms that despite a significant increase in electronic payments, adoption of online bill pay and online banking has not resulted in the anticipated paper turn off.

'Push' Email Billing and your Online Strategy

: Created on Sunday, 07 September 2008 16:09

'Push' Email Billing and your Online Strategy

CertifiedEmail allows consumers to easily verify sender legitimacy

Striata Email Bill Presentment & Payment expected to reduce IREA billing costs by 80%

: Created on Tuesday, 19 August 2008 07:35

Striata Email Bill Presentment & Payment expected to reduce IREA billing costs by 80%

Striata, a global leader in email presentment and payment solutions, is helping IREA lower billing costs by replacing paper bills with secure electronic document delivery. IREA, which only recently added functionality, that enables its members to make electronic payments online or by phone, selected Striata because of its successful track record involving customer adoption of paperless initiatives.

Striata eDocument Delivery is enabling insurers to realize significant paper turn off savings

: Created on Saturday, 12 July 2008 23:00

Striata eDocument Delivery is enabling insurers to realize significant paper turn off savings

Insurance companies worldwide are using Striata solutions to replace policies, updates, notifications, statements and bills with electronic documents that are delivered directly to customer and broker inboxes.

eBilling reduces the time and expense involved in collecting past due and delinquent payments

: Created on Thursday, 12 June 2008 23:00

eBilling reduces the time and expense involved in collecting past due and delinquent payments

Striata's Electronic Billing Presentment and Payment solution reduces delinquent payments by generating a payment from within the delivered collection notice itself. When the electronic document reaches the delinquent customer, they can pay immediately with just a single click and without the need to visit a single web page.

Innovative Messaging Solutions for Financial Services

: Created on Monday, 12 May 2008 23:00

Innovative Messaging Solutions for Financial Services

Striata adds the USPS ePostmark to ensure email document delivery, increases inbox penetration, adds the legal protection of the United States Postal Service Electronic Postmark™ and significantly enhances consumer trust.

eBilling trend gains momentum in Canada as businesses look for new ways to go green

: Created on Wednesday, 12 March 2008 23:00

eBilling trend gains momentum in Canada as businesses look for new ways to go green

With Canadian consumers demanding more environmentally friendly options, Canadian businesses are discovering that eBilling is one of the most cost effective and simplest ways to reduce their carbon footprint. Striata and PresentPay work to penetrate the Canadian market and start with IBEX paperless ePayStubs

Achieve drastic reduction of cost by migrating from paper statements to eStatements

: Created on Tuesday, 12 February 2008 23:00

Achieve drastic reduction of cost by migrating from paper statements to eStatements

Wesbank, a leading financier of vehicles and provider of fleet management services, aimed to dramatically reduce the cost and hassle associated with their paper statement process. They required a commercially focused, electronic statement solution that would successfully meet their complex needs.

What is your carbon footprint?

: Created on Saturday, 12 January 2008 23:00

What is your carbon footprint?

Trends indicate that going green has gone from 'nice to have' to a major indicator of corporate social responsibility. Besides the environmental benefits of eBilling, there are also financial benefits and increased customer support that go along with implementing a paperless eBill solution.

MultiChoice Case Study

: Created on Wednesday, 12 December 2007 23:00

MultiChoice Case Study

MultiChoice implements Striata's eStatement solution, along with Striata's full range of professional services - including project management and consulting - in support of the solution. To date, over 25% of Multichoice subscribers have turned off their paper bill.

Whitby Hydro Case Study

: Created on Monday, 12 November 2007 23:00

Whitby Hydro Case Study

Striata's secure eBilling solution offers Whitby Hydro automated and immediate electronic bill delivery and presentment, as well significant cost savings due to paper turn off. Whitby Hydro can now effectively track and report on all bill delivery and payments, as well as benefit from improved Days Sales Outstanding (DSO) and enhanced customer service.

ABSA Case Study

: Created on Friday, 12 October 2007 23:00

ABSA Case Study

ABSA has implemented Striata's highly secure and easy to use eStatement and eContact solutions with the aim to reducing costs, improving efficiencies and providing improved customer service to its credit card and vehicle finance customers.

Paper Cuts - by Carol Ellison: CRM Magazine August 2007

: Created on Sunday, 12 August 2007 23:00

Paper Cuts - by Carol Ellison: CRM Magazine August 2007

Article: Paper Cuts - by Carol Ellison: CRM Magazine August 2007

Striata Email Matching Service

: Created on Tuesday, 12 June 2007 23:00

Striata Email Matching Service

Striata offers many services and strategies regarding gathering customers' email addresses, including the ability to match current customer databases against extensive existing email databases in the US. Striata is able to match, gain opt-out permission and deliver between 10% to 25% of customers' email addresses within 30 days.

eBilling Adoption Examined

: Created on Tuesday, 12 June 2007 23:00

eBilling Adoption Examined

Receiving bills in your inbox and having the ability to pay bills in less than 30 seconds is the optimal electronic billing convenience

The Underlying Technologies of Electronic Document Delivery & Billing

: Created on Thursday, 12 April 2007 23:00

The Underlying Technologies of Electronic Document Delivery & Billing

The technologies and processes that are involved in EBPP are: Output file processing, consolidation, document creation and functionality, encryption, BillPay, personalized content, email database management, mass volume sending, deliverability, resending and reporting.

Phishing and Identity Theft

: Created on Monday, 12 March 2007 23:00

Phishing and Identity Theft

Newsflash describes phishing and measures taken to combat phishing and make it less economically worthwhile

Striata Goes Live with Plant Telecommunications

: Created on Friday, 12 January 2007 23:00

Striata Goes Live with Plant Telecommunications

Newsflash regarding Striata's implementation of Plant Telecommunications

The Fundamental Business Drivers for Electronic Billing

: Created on Friday, 12 January 2007 23:00

The Fundamental Business Drivers for Electronic Billing

There are 4 main reasons why companies offer EBPP to their consumer and business partners: Significant, instant and measurable cost reduction (60%-90% depending on volume), instant delivery, quicker recipient response, significantly reduces DSO and improved marketing capability

Ebilling Spurs International Growth for Striata

: Created on Saturday, 30 December 2006 07:35

Ebilling Spurs International Growth for Striata

Newsletter regarding Striata's growth in the EBPP industry

Electronic B2B Invoice Presentment & Payment (EIPP)

: Created on Tuesday, 12 December 2006 23:00

Electronic B2B Invoice Presentment & Payment (EIPP)

Newsletter regarding Striata's growth in the EBPP industry

Gathering Your Customer's Email Addresses

: Created on Sunday, 12 November 2006 23:00

Gathering Your Customer's Email Addresses

Outlines the steps necessary to collect customers' email addresses and to grow and maintain an email database

Inbound Email Management for North American Utilities

: Created on Monday, 30 October 2006 07:35

Inbound Email Management for North American Utilities

In order to properly and effectively manage all customer inquiries, the goal is to have a single capability for both outbound and inbound non-voice communications. A single solution is needed to manage an report on various scenarios, including sending mass customer communication via email, receiving a large number of consumer email inquiries and receiving & sending faxes

Electronic Communication Goals

: Created on Thursday, 12 October 2006 23:00

Electronic Communication Goals

Lists the goals a company should strive to achieve using 3 channels in which high volume electronic customer communication can take place: email, fax & mobile phone text messages (SMS)

Multi-Invoice Dispute Management

: Created on Wednesday, 30 August 2006 07:35

Multi-Invoice Dispute Management

Handling disputes from multi-account statements is almost always a manual, complicated & expensive process.

Utility eBilling Case Study - CPS Energy Texas

: Created on Saturday, 12 August 2006 23:00

Utility eBilling Case Study - CPS Energy Texas

Striata goes live with CPS Energy for an EBPP solution

Customer Aggregation

: Created on Saturday, 12 August 2006 23:00

Customer Aggregation

Biller aggregation vs. customer aggregation: Biller aggregation is not the most effective method because it is not more convenient for the consumer, it does not achieve the paper turn off required, and the bills do not get paid any quicker

Significant Contact Centre Cost Reduction

: Created on Saturday, 12 August 2006 23:00

Significant Contact Centre Cost Reduction

The cost of operating customer call centers is one of considerable expense for most companies. Converting to an e-mail center instead of a call center would be more economical. Customers would submit their requests via e-mail, they would receive an automatic confirmation e-mail with a tracking number so they can follow the status of their request. The MAJOR ADVANTAGE is that with every inquiry, you have captured your customer’s e-mail addresses

Westcon Group chooses Striata for Global eBilling solution

: Created on Wednesday, 12 July 2006 23:00

Westcon Group chooses Striata for Global eBilling solution

WESTCON GROUP, a multi-national specialty distributor of networking and communications equipment, goes live today with eBilling specialist Striata as its Electronic Billing solution provider. Striata now provides Westcon with outsourced Electronic Invoice Presentment & Payment (EIPP) services to its client base, which spans 13 countries

Optimum Email Formats

: Created on Wednesday, 12 July 2006 23:00

Optimum Email Formats

Much research has been done into what format an email should be presented in to ensure delivery and get the best possible read-rate and response. HTML is preferred creatively, but due to the fact that it uses graphics, some administrators do not allow users to receive html based e-mails. Plain text gets the message delivered, but it is not pretty. A marketer would chose a combination of both.

Case Study - Hawaii's First Email Invoice Biller

: Created on Monday, 12 June 2006 23:00

Case Study - Hawaii's First Email Invoice Biller

Case study and a word regarding Push vs. Pull - The push method includes functionality that allows the debtor to process the invoice in his own e-mail environment as opposed to pull methodology which requires him to go to the creditor's website in order to pay. The push method does not require the debtor to do anything more than a normal paper invoice would, but is faster and easier

eMarketing Services and Solutions

: Created on Monday, 12 June 2006 23:00

eMarketing Services and Solutions

Striata acquires eMessageX.com to now have the benefit of a full electronic communication service from a single source with a single line of responsibility

Managing your Email Database

: Created on Tuesday, 30 May 2006 07:35

Managing your Email Database

Billers & financial institutions have for some time now, been gathering their customer's email addresses in order to begin to communicate with them electronically...

A Telecommunications Case Study

: Created on Friday, 12 May 2006 23:00

A Telecommunications Case Study

Case Study for a telecommunications company with a few main objectives: switch off paper bills, same day bill delivery, accurate reporting, reduced debtors days, targeted marketing, improved customer service and decreased call center queries

Email Billing Re-introduced

: Created on Friday, 12 May 2006 23:00

Email Billing Re-introduced

Introduction to "two-click", no registration, electronic delivery bill presentment and payment

Electronic Communication Applications

: Created on Sunday, 30 April 2006 07:35

Electronic Communication Applications

Billers & financial institutions have for some time now, been gathering their customer's email addresses in order to begin to communicate with them electronically...

Whitby Hydro - North American Utility Case Study

: Created on Wednesday, 12 April 2006 23:00

Whitby Hydro - North American Utility Case Study

Whitby Hydro Case Study

Implementing Electronic Bill Presentment & Payment

: Created on Sunday, 12 March 2006 23:00

Implementing Electronic Bill Presentment & Payment

Detail on the various steps of eBilling project implementation: Project Brief, Data Transfer, Billing Data and Templates, Payment, Training & Customer Service, Business Process and Testing

Western Union Speedpay Partnership

: Created on Sunday, 12 March 2006 23:00

Western Union Speedpay Partnership

Striata teams up with Western Union to offer customers a more advanced way of paying bills online

eBilling for Telecommunication Service Providers

: Created on Sunday, 12 February 2006 23:00

eBilling for Telecommunication Service Providers

Case study on telecommunication providers – proven adoption strategies, combined with secure encrypted bills and various marketing opportunities, have made push billing very successful in the telecommunications industry.

eBilling for Financial Services

: Created on Sunday, 12 February 2006 23:00

eBilling for Financial Services

eBilling is highly beneficial for financial institutions and assists greatly with two major concerts: reducing identity theft and improving customer retention

Email Billing in 2006 - What to expect

: Created on Thursday, 12 January 2006 23:00

Email Billing in 2006 - What to expect

Comments on a study that identifies how customers feel about email replacing certain types of communication, and the number of customers who are using the internet and email on a regular basis

Four New American Striata Email Billers

: Created on Thursday, 12 January 2006 23:00

Four New American Striata Email Billers

Announcements and four mini case studies on North American clients

Paperless eBilling: A Recommended Path Forward

: Created on Monday, 12 December 2005 23:00

Paperless eBilling: A Recommended Path Forward

The path to secure paperless email billing is made up of three fundamental steps: capturing your customer's email address; sending your eBill & taking payment; and turning off the paper bill.

Three Striata Encryption Options for Email Billing

: Created on Wednesday, 30 November 2005 07:35

Three Striata Encryption Options for Email Billing

Striata offers three highly secure and efficient encryption & security options for Email Billing / Invoicing: Striata Encrypted, Striata Secure PDF and Striata Protected. These products are designed to meet the various presentment and payment requirements of each of our billers.

A North American Gas & Electric Utility Corporate eBilling ROI

: Created on Saturday, 12 November 2005 23:00

A North American Gas & Electric Utility Corporate eBilling ROI

Illustrates the increased ROI of a utility company to show the savings of moving to electronic billing. Increased ROI is the most important driving factor in a business making a technical decision.

Why securely encrypted email billing is unphishable

: Created on Sunday, 30 October 2005 07:35

Why securely encrypted email billing is unphishable

One of the fundamentals of 'push' email billing & statements is that the recipient is NOT required to visit or log-in to any website. This in itself is the major strategic reason why such a 'delivery' mechanism cannot be phished.

Ensuring eMail bill inbox penetration

: Created on Sunday, 30 October 2005 07:35

Ensuring eMail bill inbox penetration

The following are some of the major technologies and techniques used to block spam and prevent fraudulent email from being delivered.

Why deliver Paper Pay-stubs?

: Created on Monday, 12 September 2005 23:00

Why deliver Paper Pay-stubs?

Delivering pay stubs via encrypted e-mail is a safe, easy alternative to paper distribution. Employees can open their pay stubs without having to do anything to retrieve it and employers save time by no longer having to actually distribute the pay stubs.

Innovations in Secure PDF eBill Presentment AND a world-first PDF Payment

: Created on Monday, 12 September 2005 23:00

Innovations in Secure PDF eBill Presentment AND a world-first PDF Payment

Striata now has the ability to send bills and other information as protect .pdf attachments, take payment methods from directly within the attachment, save the file with billing information, and get interactive customer information from within the attachment.

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"When selecting an eBilling solution, we wanted a system that could be implemented quickly and capture the greatest number of customers. Striata's solution makes customer participation easy and allowed us to achieve our objectives very rapidly."

Paul Elliot, Vice President of Customer Services, Whitby Hydro