The Striata eContact Suite enables professional electronic interactions between a company and its customers. By actively managing the flow of messages within the customer service environment, using a blend of feature-rich technologies and dynamic business rules, the Striata eContact Suite maximises the efficiency of call centre agents, while providing vital information to service delivery and call centre management.

The need for security when delivering a confidential document is a pre-requisite in any eBilling project. The Striata Application Platform makes use of industry best-practice encryption to encrypt the designated document(s) in such a manner that they are only accessible by the intended recipient.

Striata employs two separate mechanisms through which encrypted documents can be created. Striata Encrypted documents are created using industry standard algorithms. The proprietary Striata Reader is required to decrypt the .emc file. Striata Secure PDF is the alternative. The PDF is created and encrypted using the Striata Application Platform. The suggested PDF reader is the freely available Adobe PDF Reader.

Protecting customer information is a fundamental principle of business. Today, sensible business practice advocates the encryption of any customer information sent over the public internet. Interception of customer information by unauthorized parties has proved an expensive error for many companies.

Striata delivers and presents bills, statements and invoices via securely encrypted email attachments. One of he options for this document security is the use of Adobe's Portable Document Format (PDF) encryption. (The encrypted PDF is attached to the email)

Striata BillPay offers an innovative 'one-click', no registration electronic bill payment, directly from within the encrypted, emailed bill itself, revolutionizing the way bills, statements and collection notices are paid.

Striata’s List Manager module on the Striata Application platform allows for the easy hosting and management of databases. The data housed in List Manager is used to customize communications to the client base, based on their interests and involvement with the company.

As a result the marketing material included in any communication delivered to a customer is more effective. The content of the marketing material is customized according to the customer profile data, delivering relevant content and information to the recipient.

Striata provides advanced email deliverability services and strategies as an integral part of every project. We also provide ongoing thought leadership and added value technologies to achieve the highest possible inbox penetration, increasing the return-on-investment for clients.

Sophisticated use of industry standard best practices and proprietary technologies allow Striata to maintain a 98.9% deliverability average for it commercial messaging services.

In business, the sending of one-to-one or one-to-few emails operates on a send-and-forget principle. By pressing the send buttons, one safely assumes that the email will arrive at its intended destination. High volume email, on the other hand, is a far more challenging endeavour and many organizations mistakenly assume the the simplicity and ease-of-use of business email applies to commercial messaging as well.

Eliminate the need for paper in your document acceptance processes. Leverage your company's asset and key technology investments. Electronic acceptance is a natural extension of secure electronic document delivery and delivers substantial savings.

Today, despite having moved onto a full electronic process, customers are still required to print out, sign and post back acceptance. This acceptance must then be re-entered into the system.

eAcceptance (electronic acceptance) is a form of electronic signature indicating that a person agrees to the contents of an electronic message.

An ever increasing number of credit and debit cars are being issued by banks, credit card companies, and retailers. The funds available on each card are protected by a PIN known only to the card holder.