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News and Press Releases United Water Wins NAWC Management 2009 Innovation Award with eBilling from Striata and Western Union
News and Press Releases United Water Wins NAWC Management 2009 Innovation Award with eBilling from Striata and Western UnionUnited Water Wins NAWC Management 2009 Innovation Award with eBilling from Striata and Western Union
- Published on Monday, 09 November 2009 07:00
National Drinking Water Symposium, Orlando, October 2009] Dennis
Ciemniecki, President of United Water’s Regulated Business, today
accepted the first place award recognizing innovative programs that
promote better water service, wider recognition of the industry and
improved utility management.
http://www.nawc.org/newsflow/110309-nl/members/members.html
The National Association of Water Companies (NAWC) represents all
aspects of the private water service industry. The range of members’
business includes ownership of regulated drinking water and wastewater
utilities and the many forms of public-private partnerships and
management contract arrangements. The mission is to promote the value
of the private sector as the provider of quality, sustainable, water
services and innovative solutions.
United Water eBilling is an electronic delivery strategy where customers receive their bills delivered securely into their email inbox, and make one-click payments, without the need to register online, choose and remember a username or password, or link to any website.
The eBill is an exact replica of the paper bill and also includes the innovative Striata BillPay, one-click electronic check payment facility directly from within the eBill itself, at no cost to the customer. Payments are processed by Western Union Financial Services, United Water’s payment processing partner.
Ilinca Ford, Director of Corporate Service Development for United Water comments, “We are thrilled to have received such a prestigious award. I believe our customers welcome new services that combine convenience with environmental sustainability”.
Lynne Allaker, Vice President Customer Service at United Water adds, “Customer satisfaction and environmental sustainability are top priorities for us at all times. Our new eBilling program was therefore designed and implemented to enhance our performance in both of these areas”.
"Customers found the process to be highly convenient and felt safe in the knowledge that their confidentiality had not be compromised. We have also received positive feedback to marketing campaigns included with the statements." 