News and Press Releases

Striata and Tricubes partner to provide nationwide Malaysian eBilling initiative

Combining best of breed technologies will springboard Malaysia's adoption of paperless billing
Striata, a global service provider of paperless solutions, has partnered with Tricubes, an ID authentication specialist, to provide Malaysian consumers with a secure document delivery platform. This is to support Tricubes' myemail.my service which went live on September 2011 - the aim of which is to provide every Malaysian citizen with an authenticated email address - facilitating safe, secure document delivery.

Read more: Striata and Tricubes partner to provide nationwide Malaysian eBilling initiative

Striata and IHS Telekom partner to bring value-added eBilling solutions to Turkey

Striata, a leading provider of email bill presentment and payment solutions has partnered with IHS Telekom, an ICANN accredited registrar and systems integrator to bring eBilling and eStatement solutions to local banks, utilities and telecommunications companies in Turkey. The agreement was signed on 06 January 2012 in Istanbul.

Read more: Striata and IHS Telekom partner to bring value-added eBilling solutions to Turkey

COTU achieves 30% paperless adoption with Striata Email Billing

Florida municipal utility, the City of Tallahassee Utilities (COTU) has achieved one of the highest eBilling adoption rates in the industry, in just 3 years. COTU hit 30% 'SmartBill' paperless adoption with its Email Bill Presentment and Payment solution (EBPP) powered by Striata and payment partner, Western Union. COTU's achievement far surpasses the utility average which, according to the Electronic Payments Association, NACHA, stands at just 12.1% paper suppression.

Read more: COTU achieves 30% paperless adoption with Striata Email Billing

Striata Welcomes DMARC, a new standard for email authentication

Striata, a leading provider and innovator of email bill presentment and payment solutions has welcomed the introduction of DMARC - Domain-based Message Authentication, Reporting, and Conformance - a standard for email authentication.

Read more: Striata Welcomes DMARC, a new standard for email authentication

8 eBilling innovations to watch for in 2012

Alison Treadaway, managing director at Striata, a global leader in paperless communication, identifies 8 eBilling innovations that should be on your strategic agenda this year:

Read more: 8 eBilling innovations to watch for in 2012

Striata, where every message matters, but so do those in need

Managing Director, Alison Treadaway, reflects on how charity is an important part of the Striata company culture.

Read more: Striata, where every message matters, but so do those in need

Striata to launch eConsent, an innovative paperless adoption process at FinovateEurope

Striata, a global leader in paperless communication, will be launching eConsent, an innovative paperless adoption process at *FinovateEurope, in London on 07 February 2012. "It's time for billers to control the paperless conversion, instead of relying on their customers to proactively enroll and switch off paper," says Michael Wright, CEO, Striata. "Our innovative adoption techniques not only completely eliminate the registration barrier, but also enable customers to switch off paper in just one click."

Read more: Striata to launch eConsent, an innovative paperless adoption process at FinovateEurope

Striata Appoints Sales Manager for Continental Europe

Striata, a global leader in paperless communication has announced the appointment of Keira Holland to the position of Sales Manager for continental Europe.

Read more: Striata Appoints Sales Manager for Continental Europe

Securitas selects Striata for secure eBill delivery and payment

Securitas, a growing security company in South Africa has selected Striata, a global service provider of paperless solutions to provide secure eBilling and electronic payment to its customers.

Read more: Securitas selects Striata for secure eBill delivery and payment

Phishing in the Cloud restricts paperless adoption

Customers fear losing control as cloud data breaches and phishing scam reports continue to hit the headlines

Read more: Phishing in the Cloud restricts paperless adoption

Striata Appoints Commercial Director

Striata SA, a global leader in paperless communications, has appointed Nicola Els to the position of Commercial Director - effective 01 October 2011.

Read more: Striata Appoints Commercial Director

I take you to be my most valuable customer, to have and to hold, from this day forward…

The loyalty industry wouldn't exist without personalized electronic communication; it forms a fundamental part of a CRM strategy. Influencing a member's behaviour, so that they engage with the program and 'purchase' again and again, satisfies the 'lifetime value' goals of the company and ultimately drives the success of the rewards programme. "In order to achieve this, communication to the member must be relevant, valuable and well-timed," explains Haydn James, Head of eMarketing at Striata.

Read more: I take you to be my most valuable customer, to have and to hold, from this day forward…

Paperless for B2B - it's a no-brainer

Secure electronic document delivery has proven to be an ideal solution for B2C organisations with large customer bases. However, more and more B2B organisations are also reaping the benefits of ‘going paperless’. The fleet management industry is a good example, where one major player has successfully converted over 15 million paper reports annually to email through messaging specialist, Striata.

Read more: Paperless for B2B - it's a no-brainer

Mail Quality Control in a Multichannel World

August 2011, Richard Rosen, www.MailingSystemsTechnology.com

In today's multichannel communications world, successful companies communicate with their customers by paper and electronic delivery channels. A recent study conducted by InfoTrends (The Future of Electronic Bill Presentment and Payment in North America) showed that while 65% preferred to receive their bills and statements by paper, a large number (46%) also prefer email.

Read more: Mail Quality Control in a Multichannel World

Baton Rouge Water Company Selects Striata's Email Billing Solution

Baton Rouge Water Company, a water utility company serving private and commercial customers in Louisiana has selected Striata and payment provider Western Union to deliver its email bills and those of its affiliate companies, namely Parish Water, Ascension Water, Louisiana Water and French Settlement Water companies.

Read more: Baton Rouge Water Company Selects Striata's Email Billing Solution

Striata announces BEE equity deal

[Johannesburg, 30 June 2011] Electronic messaging specialist, Striata, has concluded an agreement with Black Economic Empowerment (BEE) equity partner, First Republic Technologies (Pty) Ltd (FRT) for the purchase of a 25,1% shareholding in Striata SA (Pty) Ltd.

Read more: Striata announces BEE equity deal

Striata partners with POCiT to enable bill payments

Electronic billing specialist, Striata, is partnering with bill platform and payments provider, POCiT, to provide a simple, secure bill payment process for the South African market using cellular phone payment technology.

Read more: Striata partners with POCiT to enable bill payments

Ensuring growth through outsourcing services and cloud computing

1 Jun, Scot Petersen, techtarget.com

"We surveyed the membership about putting together a member portal; but based on feedback, they didn't really want that," Tainsky said. "So, through partners [Oneshield Inc. for policy issuance and Striata Inc. for secure email distribution] we deliver electronically by default, sending policies and bills as an attachment in an email that's password-protected."

Read more: Ensuring growth through outsourcing services and cloud computing

Striata Appoints Head of Sales UK and Europe

Striata, a leading global provider of electronic billing and eMarketing solutions, has expanded its UK Exco team through the appointment of Eric Darling, in the position of Head of Sales UK and Europe – effective 01 May 2011.

Read more: Striata Appoints Head of Sales UK and Europe

Webinar: Case Study for Implementing Successful eBilling Strategies

Presented by Jim Flynn from Plymouth Rock Assurance, together with Lori Beck from Western Union and Barrie Arnold from Striata.

Read more: Webinar: Case Study for Implementing Successful eBilling Strategies

Striata Launches Paperless Adoption Services for the Asia Pacific Market

Global email billing specialist, Striata, has launched Paperless Adoption Services for the Asia Pacific eBilling market.

Read more: Striata Launches Paperless Adoption Services for the Asia Pacific Market

Striata and Payments Gateway Partner to Securely Deliver Property Tax Bills Electronically

Payments Gateway's partnership with Striata combines powerful electronic payment and presentment solutions with email billing and secure document delivery, enabling customers to receive and pay their bills electronically and securely.

Read more: Striata and Payments Gateway Partner to Securely Deliver Property Tax Bills Electronically

eBilling & eStatements: Are you listening to your customers?

[New York - 23rd March 2011] 'Voice of the Customer' research shows that email bill and email statement delivery is the top consumer choice for electronic delivery. During February 2011, Striata conducted a direct consumer survey in order to answer one critical question: "How would you most prefer to electronically receive your house bills and bank statements?"

Read more: eBilling & eStatements: Are you listening to your customers?

Striata and SincerePrint bring secure electronic document delivery to Malaysia

Striata, a leading provider of email billing and secure electronic document solutions, has partnered with SincerePrint - a secure printing company based in Malaysia. The partnership will enable SincerePrint to extend its current document management service offering to both print and electronic. Striata's 'email billing' and 'ePolicies' solutions will complement SincerePrint's existing printing services, allowing lower margin paper-based services to be migrated to more cost effective, higher margin, environmentally friendly electronic delivery. The partnership agreement was signed in Hong Kong (and Kuala Lumpur) on 25 February 2011 and it covers Asia Pacific and China, although the immediate focus is on Malaysia.

Read more: Striata and SincerePrint bring secure electronic document delivery to Malaysia

How the power of digital communication could have saved the City

The City of Johannesburg (COJ) recently implemented a new R580m software system that integrates the billing system information of all its major business units into one, in an attempt to manage customer accounts more efficiently. Instead, according to an article published on IT Web on 18 Jan 2011 , it has resulted in an excess of 65,000 known and reported incorrect statements / billing records where customer accounts have been grossly inflated - resulting in electricity and water cuts, despite the error occurring from COJ's side. To further aggravate an already angry customer base, their complaints regarding the issue have not been dealt with efficiently and expediently and customers have been unable to access bills online, due to the site still being under construction.

Read more: How the power of digital communication could have saved the City

The E-billing Tipping Point is in Your Hands

March 10, Michael Wright, Published at gtnews.com

NACHA, the US-based electronic payments association, has stated that 2016 will be the tipping point for electronic billing (e-billing).1 Its prediction is based on the slow and steady growth of current website portal models. However, there is nothing in the study to suggest that 2016 will be a ‘crisis’, where the adoption of e-bills increases significantly beyond the current rate (creating a true and identifiable ‘tipping point’). In fact 2016 is just when the number of e-bills outweigh the number of paper bills. However, if they had taken into account the explosive growth in email billing, this date would be much earlier and could be a true tipping point.

Read more: The E-billing Tipping Point is in Your Hands

5 Reasons Why Email is Still the Best Tool for Billing

February 18, Andrew Bonar, Published at emailexpert.org

Striata is an ESP with a difference, they specialise in sending secure documents via email. All documents are encrypted and are password protected and the usual email authentication is put in place for customers including DKIM & SPF, where necessary emails are also digitally signed.

Read more: 5 Reasons Why Email is Still the Best Tool for Billing

eBilling will succeed when it becomes Email Billing

In 2010, 1.9 billion emailers sent 107 TRILLION emails . If past trends continue, this figure will grow exponentially in 2011. The impact of Facebook and Gmail's new email enhancements are also going to drive the use of email into an always on and always available communication tool.

Read more: eBilling will succeed when it becomes Email Billing

How you'll pay your bills on Facebook

Source: 3 February, This is Money, by Tara Evans
Striata has developed a PDF ebill that lets customers pay bills on their mobile, in an email and even on Facebook.

Read more: How you'll pay your bills on Facebook

Educating consumers will combat phishing

Alison Treadaway, MD of messaging specialist, Striata SA, says the only long-term antidote for phishing is education and therefore getting coverage on a program like Carte Blanche is ideal. "Teaching consumers to differentiate between a valid email and a fraudulent email is critical in the war against email scams."

Read more: Educating consumers will combat phishing

Striata to launch next generation interactive PDF Bill & mobile one-click payment at FinovateEurope

Striata, a leading provider and innovator of email bill presentment and payment solutions, will be launching two new products at FinovateEurope, which is taking place in London on 01 February 2011 - the Striata's next generation interactive PDF bill solution and mobile one-click payment. Striata's new mobile one-click payment solution is an industry first, bringing one-click eBill payment to the ever growing mobile email market. Furthermore, Striata's next generation interactive PDF bill solution will enable companies to deliver improved marketing capability, whilst enriching their customers' email Billing experience.

Read more: Striata to launch next generation interactive PDF Bill & mobile one-click payment at FinovateEurope

Europe's Best New FinTech Innovations

Mike Wright, Striata CEO will be presenting a live demo of our new Interactive PDF eBill at FinovateEurope, which will be taking place on February, 1, 2011.

Read more: Europe's Best New FinTech Innovations

Increasing eBilling in the Healthcare Industry Without Running Afoul of Privacy Laws

Striata, one of the eBilling industry’s leading experts, has been invited to speak at NACHA’s prestigious PAYMENTS 2011 conference. It is run by NACHA - The Electronic Payments Association and will take place in Austin, TX, from 3-6 April 2011.

Read more: Increasing eBilling in the Healthcare Industry Without Running Afoul of Privacy Laws

Are you training your customers to be phished?

Financial institutions that send email notifications with links to a website, requiring customers to login and retrieve their eStatements are conditioning them to be phished. This 'PULL' model of eStatements is now a prime target for phishing because not only is it easy for potential phishers to replicate, but recipients who are familiar with this process become easy targets – they won't think twice about clicking on links in these emails and 'surrendering' their login details.

Read more: Are you training your customers to be phished?

Striata helps eThekwini Municipality grow its eBilling base

A year after launching its eBilling offering, eThekwini Municipality based in Durban, South Africa, now boasts increased efficiency and a 99% bill delivery rate. In September 2009, eThekwini appointed Striata, a leading provider of email bill presentment and payment solutions to bring eBilling to its customers.

Read more: Striata helps eThekwini Municipality grow its eBilling base

Striata Powers eBilling & ePolicy Distribution at PURE

Garin Toren, chief operating officer of Striata North America, a global eDocuments, eBilling and eMarketing software application developer, today announced the successful completion and launch of a new eDelivery program for client Privilege Underwriters Reciprocal Exchange (PURE).

Read more: Striata Powers eBilling & ePolicy Distribution at PURE

If you're not segmenting, don't bother advertising

A new global media report by Deloitte (Oct 2010) has revealed that online advertising is losing sway against more traditional advertising and appears to have only a minor influence on buying behaviour.

Read more: If you're not segmenting, don't bother advertising

The greening of bill payment

In this age of heightened environmental awareness, using paper processes to pay bills is becoming anachronistic. Electronic Bill Presentment and payment allows businesses to turn off the paper.

Read more: The greening of bill payment

Why email is still the strongest medium for online billing

Email is far from a dying medium of communication, especially when one speaks of electronic bills, statements and other customer notifications.

Read more: Why email is still the strongest medium for online billing

Striata and StrategyCore partner to bring eBilling to Japan

Striata, a leading provider of email bill presentment and payment solutions has partnered with StrategyCore, a Japan based consulting firm that is focused on business development in the Japanese, Chinese and Australian markets. The partnership agreement was signed in August 2010 and adds to Striata's growing network of partners in Asia.

Read more: Striata and StrategyCore partner to bring eBilling to Japan

Email marketing's forgotten cousin - the transactional email

Investing time and energy to ensure that your email marketing is looking great, your branding is consistent and aligned with the CI and your content is relevant and exciting will ensure that all your electronic communication objectives are met.

However, Alison Treadaway, MD Striata SA warns that companies are often unaware that a large portion of their email communication is neglected, poorly structured, almost never updated and usually not tracked. “Transactional email, a vital component of Customer Lifecycle Communication, is often the poor, forgotten cousin in the email marketing family.” Treadaway says.

Read more: Email marketing's forgotten cousin - the transactional email

Striata Partners with BTM Capital Partners Limited

Striata, a leading global provider of email bill presentment and payment has announced their partnership with BTM Capital Partners Limited, specialists in business transformation management - their main focus being on financial and operational performance. The UK Channel Partner agreement was signed on 12th July 2010

Read more: Striata Partners with BTM Capital Partners Limited

Striata: Where Every Message Counts

The right hardware and messaging software is just the entry ticket to successfully distributing bulk email, according to electronic messaging specialist, Striata. The real differentiator comes in knowing how to get each and every email delivered to the intended recipients.

Read more: Striata: Where Every Message Counts

Striata urges digital marketers to prepare for the PPI Bill

Electronic Marketing Specialist, Striata, is advising all digital marketers to familiarise themselves with the Protection of Personal Information Bill, specifically the additional obligations they will have to comply with should it become an Act. “The bill increases the marketers’ responsibility in terms of ensuring the privacy of any data they hold about an individual. They are obliged to take the appropriate technical and organisational measures to prevent loss, damage or unlawful access to this personal information,” explains Alison Treadaway, MD Striata SA.

Read more: Striata urges digital marketers to prepare for the PPI Bill

City of Tallahassee Suppresses 17% Paper Bills in 18 months

Florida municipal utility, the City of Tallahassee, Your Own Utilities, exceeded its 3-year paper bill suppression target in just 10 months.

Read more: City of Tallahassee Suppresses 17% Paper Bills in 18 months

Striata Launches Paperless Adoption Services for the UK eBilling market

Focussed on companies that wish to migrate customers to paperless processes, the new service follows a tried and tested formula for increasing the rate of paperless adoption.

Read more: Striata Launches Paperless Adoption Services for the UK eBilling market

Striata CEO, Mike Wright interviewed by the Paypers

"The future of e-billing lies in taking the concerns, desires and interests of consumers into account"

Read more: Striata CEO, Mike Wright interviewed by the Paypers

WAUSAU Financial Systems Partners with Striata for Email Bill Presentment and Payment

WAUSAU Financial Systems, a provider of payment and receivables processing solutions, today announced a partnership with Striata to provide its Secure eDocument Delivery and Email Bill Presentment & Payment (EBPP) via a new offering, GreenBills™. Designed to reduce operating costs, ensure more timely payments and deliver an enhanced customer experience, GreenBills will be unveiled at WAUSAU’s 2010 Customer Conference that will be held April 19-22 in Chicago.

Read more: WAUSAU Financial Systems Partners with Striata for Email Bill Presentment and Payment

Electronic Marketing and the Consumer Protection Act

Electronic messaging specialist, Striata, is urging digital marketers to familiarise themselves with the new Consumer Protection Act (CPA). “With only a couple months to go until this Act is passed into law, electronic marketers should not delay taking the necessary steps to ensure that their digital marketing activity complies,” advises Alison Treadaway, MD Striata SA.

Read more: Electronic Marketing and the Consumer Protection Act

Email & Collection Notices - Will you be compliant, secure and effective?

The use of email for the collection industry is new. It has been widely embraced in the first-party environment, providing substantial cost savings and enhaced account servicing. The collection industry and the American Collectors Association have been working with the FTC to make changes in the FDCPA to allow for debtor correspondence using email.

Read more: Email & Collection Notices - Will you be compliant, secure and effective?

Maximise customer response rates

Don’t settle for mediocre results on your email marketing campaigns. Through effective customer sampling, you can pinpoint what makes a recipient more likely to respond, and thereby increase your return on investment.

Read more: Maximise customer response rates

Absa Switches to Electronic Statements in South Africa

During 2008, Absa collaborated with supplier Striata to drive a dramatic switch from paper to electronic statements for current accounts, cards, vehicle finance and mortgages. Having issued eStatements for credit cards and vehicle finance since 2002, Absa extended its eStatement option to current accounts and mortgages in June 2008. The move to eStatements is producing significant savings in both resources and costs - and these benefits will expand further in 2009.

Read more: Absa Switches to Electronic Statements in South Africa

Striata and Gulf Asia bring eBilling to the Middle East

Global eBilling specialist, Striata, has recently partnered with Gulf Asia, a business consulting and global technology services provider to provide Push eBilling to the Middle East, India and the Indian Sub-Continent.

Read more: Striata and Gulf Asia bring eBilling to the Middle East

Striata and MGL partner to provide eBilling solution to India

Striata, a leading provider of email bill presentment and payment has partnered with MGL, an IP-led, domain-centric technology solutions company, headquartered in Delhi, to provide Push eBilling to the Indian market.

Read more: Striata and MGL partner to provide eBilling solution to India

United Water Wins NAWC Management 2009 Innovation Award with eBilling from Striata and Western Union

[National Drinking Water Symposium, Orlando, October 2009] Dennis Ciemniecki, President of United Water’s Regulated Business, today accepted the first place award recognizing innovative programs that promote better water service, wider recognition of the industry and improved utility management.

Read more: United Water Wins NAWC Management 2009 Innovation Award with eBilling from Striata and Western Union

Plymouth Rock Insurance Companies "Make Life Easier" with Striata eDocument Delivery

[New York, November 2009] - Plymouth Rock Assurance, High Point, Palisades, Pilgrim, Mt. Washington Assurance, and Bunker Hill Insurance Companies have all chosen Striata to securely deliver electronic policies, renewals, bills and statements.

Read more: Plymouth Rock Insurance Companies "Make Life Easier" with Striata eDocument Delivery

Intermountain Rural Electric Association (IREA) turns off 17% of all Paper Bills in 12 months

Striata Email Bill Presentment and Payment, in partnership with Western Union Global Payment Services, has enabled IREA to suppress four times more paper bills than the industry average, in a third of the time.

Read more: Intermountain Rural Electric Association (IREA) turns off 17% of all Paper Bills in 12 months

United Water Turns Off Paper Bills with Striata Email Bill Presentment and Payment

United Water has improved customer billing convenience and made meaningful gains to Sustainable Development and Conservation programs by innovating eBill delivery.

Read more: United Water Turns Off Paper Bills with Striata Email Bill Presentment and Payment

Striata and Merco partner to provide eBilling in Australasia

Striata, a leading provider of email bill presentment and payment has partnered with Merco, a provider of banking, transactional payments and ecommerce expertise , to provide Push eBilling to the New Zealand, Australia and Pacific Islands markets. 

“There are many points of synergy between the two organisations and we believe that our eBilling software and service will add significant value to Merco’s current business and consumer e-commerce relationships," says Keith Russell, Sales Director, Striata, Asia Pacific.

Read more: Striata and Merco partner to provide eBilling in Australasia

Striata and CIC Launch Integrated eSignature, eDelivery, and eBilling

Industry Leading Providers Team Up to Provide High Volume Transaction Solution Enabling Paperless Processing for Banking and Insurance

Redwood Shores, CA and New York, NY, May 11, 2009 – Communication Intelligence Corporation (“CIC”) (OTC BB: CICI), a leading supplier of electronic signature solutions for business process automation in the financial industry* and the recognized leader** in biometric signature verification and Striata, the leading North American provider of email bill presentment and payment, announced today that they have entered an agreement to provide their products and services as an integrated solution for the financial services industry.

Read more: Striata and CIC Launch Integrated eSignature, eDelivery, and eBilling

Avoid retrenchments, cut operating costs instead

The current volatile economic climate is prompting rumours of retrenchments in almost every industry, but there are ways companies can cut costs without having to reduce their staff complement. Converting from paper to email communication significantly reduces operational costs and affords companies with a substantial ROI.

Striata discusses innovative ways in which businesses can cut costs and simultaneously drive sales, to survive the current recession.

Read more: Avoid retrenchments, cut operating costs instead

Generating Cash for Your Organization

There was a time, when companies wanted to generate more cash, they would increase sales or borrow from the bank. The mailing operation, although vital for invoicing and efficient customer communication, was always just a cost center. Now when revenue growth is difficult, if not impossible, and obtaining a loan may be even harder, companies are searching for ways to generate cash.

Read more: Generating Cash for Your Organization

Email Adoption Strategies to Help With Paper Turn Off

Johannesburg, 17 April 2009 - In the current economic climate, many organisations are focusing on rationalising costs across the board. Increasingly, organisations are setting cost saving targets, compelling managers to find ways to cut operational costs within their departments.

Coupled with the growing need to reduce the environmental impact of paper consumption, many organisations are looking to the cost efficiencies and expanded capability of communicating with customers electronically.

Read more: Email Adoption Strategies to Help With Paper Turn Off

Good design triggers better response when marketing by e-mail

Johannesburg, 6 April 2009 - In e-mail marketing, design plays a significant role in how recipients respond to the message. Whether recipients engage can be significantly influenced by the application of best practices in e-mail design.

Read more: Good design triggers better response when marketing by e-mail

City of Tallahassee chooses Striata Email Bill Presentment & Payment

New York – March 24th, 2009. In mid 2008, The City of Tallahassee, Florida, chose Striata, the leading North American provider of email bill presentment & payment (EBPP) to significantly enhance their electronic communication initiatives.The City of Tallahassee Utilities, a locally owned municipal utility, launched a successful customer awareness program to collect email addresses for a full roll-out in November. After just five months, Striata’s adoption strategies have assisted the utility company to turn off 7% of its total paper bills.

Read more: City of Tallahassee chooses Striata Email Bill Presentment & Payment

Reducing the Cost of Transaction Mail

Companies of all sizes are looking for ways to reduce costs and improve efficiency. One area where significant improvements can be made is in the mail creation and distribution process. Costs for first class transaction mail can be reduced 15-20% by preprocessing the file prior to printing. This savings might include reduced postage through the implementation of CASS/PAVE software and mailing fewer letters by house-holding and suppressing printing based on the automation of business rules.

Read more: Reducing the Cost of Transaction Mail

How to get more people enrolled in electronic billing

B2C eBilling has failed. In its many guises (Electronic Billing, EBPP, EIPP, Paperless Billing), ebilling has been around for many years now, yet adoption rates continue to fall dismally short of expectations. The replacement of environmentally damaging paper bills with convenient electronic bills, has achieved adoption rates of no more than 10% to 15% across industries, despite the claimed benefits for the environment, business and consumers.

Why is something so obviously beneficial so problematic? What is it going to take to get consumers to engage in an electronic billing relationship that turns off paper, saves costs and improves service delivery? How do we get consumers to "Go Green"? How do we get more people enrolled in electronic billing?

Read more: How to get more people enrolled in electronic billing

Dramatically Faster Electronic Payment

[New York, January 2009] Thanks to overwhelming evidence, billers can now be confident of improved cash flow as a result of bills being paid faster.

Read more: Dramatically Faster Electronic Payment

Reducing Event Management Headaches

The management of invitation RSVPs should be smooth sailing for event marketers, but can often become a logistical nightmare. One of the best ways to ease this administration headache is to move the RSVP function online. Striata's eRSVP solution provides an end-to-end management tool for RSVPs.

Read more: Reducing Event Management Headaches

IREA 11% enrollment at Go-Live

IREA, one of the largest electric distribution cooperatives in the United States, went live in July with Striata's Electronic Bill Presentment and Payment solution. Starting with no customer email addresses at all, IREA enrolled 11% of their total members within the first month.

Read more: IREA 11% enrollment at Go-Live

eBilling & eStatement Analyst Insights: 2007 to 2008

[New York, November 2008] According to a September 2008 Forrester analysis, 70% of online consumers are willing to replace paper bills and statements. While customers are willing to go paperless, Forrester believes they will not take the initiative to eliminate paper.

Read more: eBilling & eStatement Analyst Insights: 2007 to 2008

Secure Electronic Policy Delivery for the Deregulated Insurance Industry

[New York, September 2008 ] Plymouth Rock Companies Improve Customer Service and Drive Down Costs with Striata eDocument Delivery.

Read more: Secure Electronic Policy Delivery for the Deregulated Insurance Industry

Striata Credit & Collections dramatically reduces billing costs

[New York, July 2008 ] Striata talks about how their innovative electronic credit and collections solution is designed to help billers reduce the significant costs associated with delinquency and past due accounts.

Read more: Striata Credit & Collections dramatically reduces billing costs

Striata Email Bill Presentment & Payment expected to reduce IREA billing costs by 80%

[New York, August 2008 ] Striata Email Bill Presentment & Payment expected to reduce IREA billing costs by 80%

Read more: Striata Email Bill Presentment & Payment expected to reduce IREA billing costs by 80%

Innovative Marketing To Online Billpay Customers

[New York, June 2008] Striata's electronic messaging solutions help create new marketing opportunities to reach customers who use online bill payment portals ...

Read more: Innovative Marketing To Online Billpay Customers

Realisation of electronic billing benefits drives wider adoption of the technology

The major benefits electronic billing brings to banks, financial service providers and utilities are - reduced cost, instant delivery, faster payment and direct marketing opportunities.

Read more: Realisation of electronic billing benefits drives wider adoption of the technology

email Marketing: Success Demands Following the Rules

[JOHANNESBURG, 15 April 2008] – Email has more than proved its worth in the overall marketing mix, particularly when the rules are followed and sufficient focus is placed on the importance of wording, appearance and layout.

Read more: email Marketing: Success Demands Following the Rules

Striata Publishes eMarketing Benchmarks

[Johannesburg, 18 March 2008] -- While there is a large body of international research and statistics on email marketing, similar information for the local environment is hard to find. This prompted electronic messaging and marketing specialist Striata to look internally for the development of local eMarketing benchmarks.

Read more: Striata Publishes eMarketing Benchmarks

Triggered Communications a Powerful Tool For CRM and Electronic Marketing

[Johannesburg, 11 March 2008] -- Lifecycle-based triggered communications in the form of personalised messages automatically sent to individuals on a special date or event are an important component in achieving effective customer relationship management (CRM).

Read more: Triggered Communications a Powerful Tool For CRM and Electronic Marketing

eBilling trend gains momentum in Canada as businesses look for new ways to go green

[New York, March 2008] Canadian businesses are discovering that eBilling is one of the most cost effective and simplest ways to reduce their carbon footprint. ...

Read more: eBilling trend gains momentum in Canada as businesses look for new ways to go green

Striata Application Platform Takes E-Services to New Levels

[Johannesburg, 30 January 2008] – Messaging specialist, Striata, has released Version 2.7.3 of the Striata Application Platform, providing new features and enhancements to existing functionality as well as improved stability and usability.

Read more: Striata Application Platform Takes E-Services to New Levels

New Clicks Awards Email, SMS Contract To Striata

[Johannesburg, January 2008] - Electronic messaging specialist Striata has won, on open tender, an electronic communications service provision contract with the JSE-listed specialist retail group, New Clicks Holdings Limited.

Read more: New Clicks Awards Email, SMS Contract To Striata

Striata Lands Secure Electronic Statement Delivery Contract from Altech Autopage Cellular

[Johannesburg, 20 November 2007] - Another major player in the South African cellular services market has contracted eBilling specialist Striata for the provision of secure document delivery services.

Read more: Striata Lands Secure Electronic Statement Delivery Contract from Altech Autopage Cellular

Outlook 2007 a Challenge for eMarketers

[Johannesburg, 15 October 2007] - Electronic messaging specialist Striata is advising digital marketers to increase planning and testing of email marketing campaigns following the release of Outlook 2007. According to Mia Papanicolaou, head of eMarketing at Striata, the enhancements included in the new Outlook version do have an impact on email marketing campaigns.

Read more: Outlook 2007 a Challenge for eMarketers

Profile Manager Keeps Customer Communications on Track

[Johannesburg, 1 October 2007] - Easy customisation of emails and the ability to target email communications to specific groups is essential for an effective communications strategy within a company's customer relationship management (CRM) activities.

Read more: Profile Manager Keeps Customer Communications on Track

Paper Cuts

[Carol Ellison, From CRM Magazine – August 2007] Most of your customers now say they prefer electronic bills to paper ones. This can be great news--provided you make the most of the opportunity to strengthen the customer relationship.

Read more: Paper Cuts

High Reward for Minimal Effort Fuels Expansion of Sophisticated 'Phishing'

[Johannesburg, 17 July 2007] - Phishing attacks are being carried out with increasing sophistication and frequency because the rewards are great for comparatively little effort.

Read more: High Reward for Minimal Effort Fuels Expansion of Sophisticated 'Phishing'

Go The E-Billing Route, Help Curtail Greenhouse Effect

[Johannesburg, 6 July 2007] - Big business organisations are coming under increasing pressure to reduce carbon gas emissions, thereby containing the greenhouse effect and slowing down global warming.

Read more: Go The E-Billing Route, Help Curtail Greenhouse Effect

Successful Businesses Keep Track Of Promoters, Passives, Detractors

[Johannesburg, 15 June 2007] - SMS technology is providing a simple, efficient platform to improve direct marketing and customer relationship management in large companies.

Read more: Successful Businesses Keep Track Of Promoters, Passives, Detractors

Co-Operative 'Coastguard' Approach Needed To Beat 'Phishing' Menace

[Johannesburg, 16 May 2007] - South African banks, Internet service providers (ISPs) and electronic messaging service specialists need to adopt a co-operative "coastguard" approach to overcome the threat posed by online fraud or "phishing".

Read more: Co-Operative 'Coastguard' Approach Needed To Beat 'Phishing' Menace

eMarketing is Only as Good as the Database Management

[JOHANNESBURG, 25 April 2007] – Effective eMarketing is only as good as the email or SMS database with which it operates. The importance of accurate data capture and ongoing database management simply cannot be overestimated.

Read more: eMarketing is Only as Good as the Database Management

Co-Operation, Paradigm Shift Thinking Will Overcome The "Phishing" Menace

[JOHANNESBURG, 4 April 2007] – South African Banks and their customers are now firmly in the sights of online fraudsters conducting a number of “phishing” scams and are seemingly powerless to prevent it.

Read more: Co-Operation, Paradigm Shift Thinking Will Overcome The "Phishing" Menace

Striata Secure Edocument Delivery Solution Boon For Financial Services Industry

[JOHANNESBURG, 7 March 2007] - The development of Secure eDocument Delivery technology is reducing the vast administrative burden borne by Financial Services organisations...

Read more: Striata Secure Edocument Delivery Solution Boon For Financial Services Industry

Duxbury eMarketing Drive Takes Chequered Flag

[JOHANNESBURG, 26 March 2007] – An eMarketing drive using Formula One Grand Prix motor racing as a draw card, is attracting more visitors to the website of Duxbury Networking, a specialist networking distributor in the southern African channel.

Read more: Duxbury eMarketing Drive Takes Chequered Flag

Striata and Western Union bring new payment option to insurance billers

[New York / Lake Buena Vista, FL – April 2007] Email Bill Presentment and Payment Gives Consumers a Faster Method of Paying Bills.

Read more: Striata and Western Union bring new payment option to insurance billers

Digital Signature Technology Combats Spam Menace To Electronic Messaging

[Johannesburg, 22 January 2007] – Spam is putting a huge dent in the value of email. The widespread and implicit trust in the use of email as a business and personal communications medium is being steadily undermined by burgeoning unwanted commercial messages (spam) – a situation that seriously needs to be addressed by businesses providing email-based services.

Read more: Digital Signature Technology Combats Spam Menace To Electronic Messaging

Plant Telecommunications chooses Striata Electronic Bill Presentment & Payment

[New York / Tifton, January 2007] Plant Telecommunications goes live this month with Electronic Bill Presentment & Payment. This innovative service allows electronic delivery of monthly bills and other communication, directly into the customer's email inbox.

Read more: Plant Telecommunications chooses Striata Electronic Bill Presentment & Payment

PUSH Billing - Another Option

[New York, December 2006] There is a segment of electronic billing and payment that exists as a separate area between the more formal EDI and the less formal eInvoicing. The company Striata (www.striata.com) offers an advanced service it calls PUSH e-billing that offers simplicity in electronic bill presentment and payment, or EBPP.

Read more: PUSH Billing - Another Option

Can E-Billing Solve the Phishing Problem?

[New York, December 2006] E-billing offers creditors the opportunity to send customized sales messages to recipients cost-effectively. "Companies are able to use business rules to personalize every aspect of their communication," said Barrie Arnold, strategic adviser to Striata.

Read more: Can E-Billing Solve the Phishing Problem?

Striata Spurs Global Growth With Locally Developed eBilling Technology

[JOHANNESBURG, 29 November 2006] - South African developed technology in the field of electronic bill presentment...

Read more: Striata Spurs Global Growth With Locally Developed eBilling Technology