| I want to have better control over my customer’s details. |
Profile Manager – Striata’s Profile Manager solution allows any company to host communication data, allowing for the easy creation of segmented lists for targeted communications.
Profile Form – Striata can also create a profile form, allowing your customers to quickly and easily update their details from an email, which updates the Profile Manager database directly |
| How do I grow my database? |
Refer a Friend – Striata has a viral marketing engine, allowing recipients to send the email or promotion to friends.
Subscribe Form– Striata can create a subscribe form, allowing prospective customers to subscribe to an email newsletter, filling in all the details needed. This will also update the Profile Manager database. |
| How can I ask my customers questions? |
eSurvey – Striata’s eSurvey solution allows for easy implementation of a survey, giving you the opportunity to ask your customers pertinent questions about their satisfaction with your company, their interests and hobbies, etc. Questions designed are easy to fill in, using check boxes, radio buttons and also allows for free text. |
| How do I manage event responses digitally? |
eRSVP – Striata’s eRSVP solution is an RSVP system, which manages the invitation of events from the initial email invite, reminders and back-end reporting. Customers can RSVP from the email and questions about the event can be customized (such as golf handicap if it is a golf event). This information is stored in a database and real-time reporting is available, which gives an overview of who is attending, who has declined and allows you to amend a recipient’s status if they have phoned in. The report also offers filter views, giving you the ability to filter according to various criteria captured in the RSVP form (dietary requirements, area, etc.). |
| I want to capture people’s details |
Profile Form – Striata can create a profile form, allowing your customers to quickly and easily update their details from an email, which updates the Profile Manager database directly |
| Can I communicate via SMS? |
Striata SMS – SMS messages can be sent to a database. There is a limit of 160 characters and people can opt out of all communications sent. |
| Can I manage my own email and SMS distributions? |
Striata Self Serve – You are able to use the Striata platform to send your own messages. Striata offers online training, giving you a step-by-step guide on setting up, tracking and sending your own campaigns.
This solution can be deployed in your own environment or you can simply use the ASP solution, logging into the Striata platform to manage your campaigns. |
| How can I measure the success of a campaign? |
Reporting – Online real-time reporting is available on the Striata Platform, giving detailed reports on open rates (only measurable if recipients are online at the time they open the email and reading the HTML version), which links recipients clicked on and who the recipients are that have taken action on the email.
This reporting helps you evaluate the success of each campaign giving insight into what worked and what people are reading. |
| What measures can I take to optimize my email so it is not seen as spam? |
Spam Check - Striata can run the email through its spam check tool, which will rate the email and give an indication of what elements should be changed, as well as give a report on which ISPs, email clients and spam software will consider the email as spam.
Sender Authentication - We have SPF, sender ID and PTR records set up on all of our messaging engines in our data centers, to help increase deliverability.
Messaging Server Features - The messaging engine has been designed in such a way as to pass any greylisting or tarpitting attempts by receiving mail servers. The specific design is essentially the retry process that normal Spammers do not do, this as to remain anonymous to the unsuspecting public who receive their messages.
Whitelisting / accreditation - Striata has applied to numerous authentication/reputation services to further enhance deliverability. Striata has also whitelisted its servers with various ISPs that offer the functionality to do so, as well as various RBL’s that would otherwise block legitimate mail.
Monitoring - Even though Striata has been whitelisted with ISPs and RBL’s, we still actively monitor blacklists and spam alerts on a daily basis. |
| My call centre cannot handle too many responses from email at once. |
Batched sends – We will distribute emails / SMS messages in smaller batches, and time the batches so as to allow a call centre enough time to answer all queries. |
