Striata Reader - Username & Password Help

Issue

I cannot access my Striata encrypted document for one of the following reasons:

• I cannot remember my username or password
• I have never received a username or password
• My username or password is being rejected

Explanation
Striata does not have access to your eStatement username or password - Only the company that issued your bill / statement can supply you with these details. Please also note that your eStatement is not available on the Striata website, you can view instructions on how to view your Striata encrypted eStatement here.

Solution
1. Phone the customer care / support center of the service provider that your bill is from (e.g your bank / cellular service provider) - They will provide you with your eStatement username and password.

2. Do not attempt to login to the Striata Website using your eStatement username or password, you can view instructions on how to view your Striata encrypted eStatement here.

3. Passwords and usernames are case sensitive - Make sure that CAPS lock is not on when you enter your details.