Striata Reader - Garbled document

Issue
When I open the document, it is all garbled, even though the Striata Reader s installed. Explanation
This happens if you tried to open the document before originally downloading the Reader.

What happens then is that the emc is now (incorrectly) associated with a program that tried to open it in the 1st place - usually MS Word or Acrobat Reader. These programs will still try to open the .emc file even after the Reader has been installed. This results in the garbled text since only the Striata Reader can successfully unlock and open the encrypted file.

Solution for Windows XP
1. Fix Associations

• Double Click on My Computer
• On the menu bar and go to Tools
• Click on Folder Options
• Click on File Types
• Search for the File Extensions PDF
• Click on Change
• Choose Adobe Reader
• Click on OK
• Search for the File Extensions HTML and HTM
• Click on Change
• Choose a Browser eg. Internet Explorer or Mozilla Firefox
• Click on OK
• Search for the File Extensions EMC and EMD
• Click on Change
•  Choose the program Striata Reader
• Click on OK
• Click on OK

2. Confirm that at least one Web Browser is set as the default

Solution for Windows Vista / 7
1. Fix Associations

• Goto Control Panel
• Goto Default Programs
• Click “Associate a file type or protocol with a program”
• Scroll down to .PDF
• Click Change Program
• Choose Adobe Reader
• Click on OK
• Scroll down to HTM and HTML
• Choose a Browser eg. Internet Explorer or Mozilla Firefox
• Click on OK
• Scroll down to .EMC
• Click Change Program
• Choose Striata Reader
• Click on OK
• Click Close

For Windows 95, 98 or ME, follow these steps:

• Scroll down and find Striata Reader and highlight it by clicking it once
• Observe, in the lower half of the window, a box called 'File Type Details'
• In this box, you should see 'Extension', and next to that 'EMC EMD'
• Below that, you should see 'Opens with', and next to that 'RunDLL32'
• If not, click on Edit.
• A new window will open. Highlight the word 'Open' in the lower box.
• Click Edit
• In the command box, type the following: "rundll32.exe c:\windows\system\keymail.dll, OpenDocument"
• Click 'Ok' or 'Close' until all of the windows are closed
• Return to your email and open the attachment.

For Windows NT 4.0, 2000, XP, follow these steps:

• Scroll down and find the 'EMC' and 'EMD' extension, and click it once
• In the lower half of the window is a box, it should say 'Details for 'EMC' extension'
• It should say, 'Opens with: Striata Reader'
• If not, click the 'Change' button.
• A 'Select Program' box will appear
• Scroll through the list until you find Striata Reader, and select that
• Click 'Ok'
• Repeat for the EMD extension
• Click OK until all the windows are closed

For Windows Vista, follow these steps:

• Click on the "Start Menu"
• Go to "Settings" and click on "Control Panel"
• Double Click on "Default Programs"
• Click on "Associate a file or protocol with a specific program"
• Scroll down to the file extension's ".emc" and ".emd" (follow these steps for each extension)
• Highlight each one separately and click on "change program..."
• Click on "Browser..." (unless Vista is already suggesting "Striata Reader" in which case you simply need to click "OK"
• Choose the program Striata Reader for both.
• Click "OK".
• Click "Close"

Other Operating Systems
Please contact the support team as detailed in the email that you received.
Here is an example for Linux KDE 3.2. Follow these steps:

• Click the K-Menu button
• Click Settings
• Click Control Centre, then KDE Components
• Click File associations and click ADD (at the bottom)
• In the "Type name" box, enter emc and click OK
• In the "File name patterns" box, click ADD and enter *.emc
• Click OK

• For the Description, enter Striata Reader and click ADD
• For "Application Preference Order", in the "Select the program..." box, enter kmailc
• Click OK, click Apply and close the window.