Striata Reader - Garbled document
Issue
When I open the document, it is all garbled, even though the Striata Reader s installed.

Explanation
This happens if you tried to open the document before originally downloading the Reader.

What happens then is that the emc is now (incorrectly) associated with a program that tried to open it in the 1st place - usually MS Word or Acrobat Reader. These programs will still try to open the .emc file even after the Reader has been installed. This results in the garbled text since only the Striata Reader can successfully unlock and open the encrypted file.

Solution
Follow these steps to associate the Striata Reader with the .emc file:
  • Click the Start button
  • Go to Settings / Control Panel (or Start / Control Panel for Windows XP)
  • Open Folder Options
  • Select the 'File Types' tab at the top

Here the Windows versions differ, depending on which version of Windows you are running.

For Windows 95, 98 or ME, follow these steps:
  • Scroll down and find Striata Reader and highlight it by clicking it once
  • Observe, in the lower half of the window, a box called 'File Type Details'
  • In this box, you should see 'Extension', and next to that 'EMC EMD'
  • Below that, you should see 'Opens with', and next to that 'RunDLL32'
  • If not, click on Edit.
  • A new window will open. Highlight the word 'Open' in the lower box.
  • Click Edit
  • In the command box, type the following: "rundll32.exe c:\windows\system\keymail.DLL, OpenDocument"
  • Click 'Ok' or 'Close' until all of the windows are closed
  • Return to your email and open the attachment.

For Windows NT 4.0, 2000, XP, follow these steps:
  • Scroll down and find the 'EMC' and 'EMD' extension, and click it once
  • In the lower half of the window is a box, it should say 'Details for 'EMC' extension'
  • It should say, 'Opens with: Striata Reader'
  • If not, click the 'Change' button.
  • A 'Select Program' box will appear
  • Scroll through the list until you find Striata Reader, and select that
  • Click 'Ok'
  • Repeat for the EMD extension
  • Click OK until all the windows are closed

For Windows Vista, follow these steps:
  • Click on the "Start Menu"
  • Go to "Settings" and click on "Control Panel"
  • Double Click on "Default Programs"
  • Click on "Associate a file or protocol with a specific program"
  • Scroll down to the file extension's ".emc" and ".emd" (follow these steps for each extension)
  • Highlight each one separately and click on "change program..."
  • Click on "Browser..." (unless Vista is already suggesting "Striata Reader" in which case you simply need to click "OK"
  • Choose the program Striata Reader for both.
  • Click "OK".
  • Click "Close"

Other Operating Systems
Please contact the support team as detailed in the email that you received.
Here is an example for Linux KDE 3.2. Follow these steps:
  • Click the K-Menu button
  • Click Settings
  • Click Control Centre, then KDE Components
  • Click File associations and click ADD (at the bottom)
  • In the "Type name" box, enter emc and click OK
  • In the "File name patterns" box, click ADD and enter *.emc
  • Click OK
  • For the Description, enter Striata Reader and click ADD
  • For "Application Preference Order", in the "Select the program..." box, enter kmailc
  • Click OK, click Apply and close the window.