Striata Reader - Download blocked by Norton / Symantec
Issue
Symantec / Norton security suite incorrectly identifies the Striata Reader download as suspicious (MH690) and so blocks the download from taking place. This prevents me from installing Striata Reader to view my statement.

Explanation
Striata Reader is incorrectly identified as a potential threat by Norton / Symantec - The Striata Reader installation file does not contain malicious code. This has been confirmed as a false-positive and the lastest update of Norton corrects this issue.

Solution
  • Update virus definition file
  • OR
  • Stop Norton / Symantec protection*
  • Download Striata Reader
  • Install Striata Reader
  • Resume Norton / Symantec protection

*Follow these steps to temporarily disable protection in Norton360
  • Select 'Tasks and settings'
  • Select 'Change Advanced Settings'
  • Select 'Virus & Spyware Protection Settings'
  • Uncheck 'Turn on auto-protect'
  • Select the time period for norton to be inactive (Reader installation should take less than 5 minutes).