Secure PDF - "I cannot open the attachment"

Issue
"I cannot open the attachment". Explanation
There could be three reasons for this

1. Corrupt file

If the file has been corrupted or damaged in any way you will see an error message that looks like this.

 

2. Adobe Reader not installed

If Adobe reader is not installed on your machine, the email attachment icon will look like
 
instead of
 

When you double click on the attachment you will be prompted with the following screen.

3. Old version of Adobe Reader

If the version of Adobe Reader is older than Version 5 you will not be able to open the securely encrypted document.

Acrobat Reader Compatibility :

Version	40-bit RC4	128-bit RC4	128-bit AES	256-bit AES
4	Yes	No	No	No
4.1	Yes	No	No	No
5	Yes	Yes	No	No
5.1	Yes	Yes	No	No
6.0.0	Yes	Yes	No	No
6.0.1	Yes	Yes	No	No
6.0.2	Yes	Yes	No	No
7	Yes	Yes	Yes	No
8	Yes	Yes	Yes	No
9	Yes	Yes	Yes	Yes

This is an example of the error that will be displayed:


To find out which version of Adobe Reader is being used follow these steps:

• Open Adobe reader
• Click on “Help” in the menu bar and then “About Adobe Reader ….”
• You will be presented with a screen that look like this

 

If it is version 4 it will look like the image below


Solution

1. Corrupt file.

Contact your biller and get them to resend your bill. They will send you a new file that is not corrupted.

2.   and 3.   Adobe Reader not installed / Old version of Adobe Reader
The simple solution is to download the latest version of Adobe Reader. Click on the icon below.