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Customer Support

The entries below are regularly asked questions with regard to the use of the Striata Reader and Secure PDF attachments.

If you have arrived at this section as a customer with a query about an email you have received from your biller, please use the contact details in that email to resolve your issue.

If you cannot find an answer to your problem below then please contact Striata Reader Support.

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Striata Reader - Username & Password Help 30754
Striata Reader - Could not install the application. Reason: 3758096947 16181
Striata Reader - How to view your statement 10240
Striata Reader - Download blocked by Norton / Symantec 7851
Striata Reader - Apple, Android, BlackBerry, Nokia mobile devices 7119
Striata Reader - Could not open program to read file... Reason: 2147746293 5754
Secure PDF - "I cannot open the attachment" 4086
Striata Reader - Garbled document 3687
Digital signatures 2941
Secure PDF - On iPhone (IOS4) or iPad 2144
Striata Reader - Can not open encoded file 1602
Undeliverable and Bounced Emails 1583
Striata Reader - Encrypted document does not open 1551
Striata Reader - Memory allocation problem 1475
Striata Reader - Windows Vista 1398
Secure PDF - "It does not accept my password" 973
Striata Reader - Open with dialog box 939
Striata Reader - Permissions error 933
Striata Reader - Ordinal not found 907
Striata Reader - Where are temporary files extracted to? 896
Striata Reader - Format picture dialog box appears from RTF document 885
Striata Reader - Cannot find attachment 883
Striata Reader - Document not attached 860
Secure PDF - "Cannot open the CSV data file" 850
Striata Reader - Linux: error while loading shared libraries 850
Striata Reader - digital signature: invalid 834
Secure PDF - Error 18000 when making a payment 833
Striata Reader - Garbled after saving to hard disk 832
Striata Reader - Problems with this Web page 830
Secure PDF - Payment Form problems 825
Striata Reader - AOL Error 818
Striata Reader - Insufficient disk space 811
Secure PDF - "I get a security warning when trying to make a payment" 784
Striata Reader - Authenticode signature 749
Your eDocument is Striata Authenticated 746
Striata Reader - Restart computer 746
Striata Reader - .cue file is missing 730
Secure PDF - "It is asking me to login when I submit a payment" 729
Striata Reader - Content expired 715
Striata Reader - Second user login attempt fails 692
Striata Learning Portal Instructions 679
Votre facture électronique est authentifiée par Striata 408
The internet service certificate is not trusted. Do you want to take corrective action now? 359