Customer Support
The entries below are regularly asked questions with regard to the use of the Striata Reader and Secure PDF attachments.

If you have arrived at this section as a customer with a query about an email you have received from your biller, please use the contact details in that email to resolve your issue.

If you cannot find an answer to your problem below then please contact Striata Reader Support.

   Order 
Item Title Hits
Striata Reader - Username & Password Help 10211
Striata Reader - Could not install the application. Reason: 3758096947 6111
Striata Reader - Download blocked by Norton / Symantec 3002
Digital signatures 1679
Secure PDF - "I cannot open the attachment” 1628
Striata Reader - Garbled document 1500
Striata Reader - Could not open program 1261
What is CertifiedEmail? 817
Striata Reader - Can not open encoded file 729
Striata Reader - Encrypted document does not open 670
Striata Reader - Memory allocation problem 641
Striata Reader - Windows Vista 628
Electronic Postmarks 502
Undeliverable and Bounced Emails 490
Secure PDF - “It does not accept my password” 480
Striata Reader - Linux: error while loading shared libraries 446
Striata Reader - Open with dialog box 424
Striata Reader - Cannot find attachment 419
Striata Reader - Document not attached 417
Secure PDF - “Cannot open the CSV data file” 413
Striata Reader - Format picture dialog box appears from RTF document 401
Striata Reader - digital signature: invalid 397
Striata Reader - Permissions error 396
Secure PDF - “I get a security warning when trying to make a payment” 393
Striata Reader - AOL Error 388
Striata Reader - Garbled after saving to hard disk 388
Striata Reader - Problems with this Web page 388
Secure PDF - Error 18000 when making a payment 387
Secure PDF - Payment Form problems 376
Striata Reader - Ordinal not found 365
Striata Reader - .cue file is missing 361
Striata Reader - Insufficient disk space 350
Striata Reader - Restart computer 349
Striata Reader - Authenticode signature 343
Secure PDF - “It is asking me to login when I submit a payment” 342
Striata Reader - Content expired 341
Striata Reader - Second user login attempt fails 329
Secure PDF - On iPhone (IOS4) or iPad 141
Striata Reader - Where are temporary files extracted to? 129
Striata Learning Portal Instructions 94
 
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