Striata Case Study - City of Tallahassee
Striata Case Study - City of Tallahassee
File Size:
169.74 kB
Date:
11 August 2010
Florida municipal utility, the City of Tallahassee (COT) "Your Own Utilities", exceeded its 3-year paper bill suppression target of 12% in just 10 months with Striata’s Email Bill Presentment and Payment solution (EBPP) – which they aptly named 'SmartBill'. By going paperless, COT has not only saved time and money, but also invested in the community through the reduction of associated waste and conserving energy and water.
About the City of Tallahassee
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Reliable, high quality utility services at an affordable price, that is what the City of Tallahassee believes its citizens deserve. The City maintains a municipal utility system to achieve this goal. A municipal utility is owned, managed and operated by the people who best know a community's needs and values: its citizens themselves. That is why the City of Tallahassee uses the title "Your Own Utilities" to identity its utility services. Employees are residents of the community who run the utility and are also its customers. Customers serve customers. The emphasis remains on the quality of service to the community, not the quantity of profit. A privately owned utility does not guarantee its customers the same consideration. |
"We wanted a system that could be implemented quickly and capture the greatest number of customers."
