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1. 5 Essential Steps to a Winning eBill Strategy
(Blog)
Imagine these 3 scenarios: You received an email notification that your credit card bill is ready for viewing and payment online. You don't remember your password. Do you pay it? If so, when? Your ...
Created on 01 May 2013
2. Eeny meeny miny mo – which mobile OS should you go?
(Blog)
Having launched our first Striata mobile application for iPad and iPhone (yes, we went native) – many of our internal discussions (more like heated debates!) centre around which mobile operating system ...
Created on 16 April 2013
3. Paperless adoption plateaued? Ensure your eConsent process for mobile is convenient
(Blog)
"I'm finally going paperless with my bank," states my girlfriend as she thumbs her login into the mobile app.  "About time," comes my natural response as an employee of an eDocument delivery company. ...
Created on 02 April 2013
4. eDocument security: Ensure your paperless gateway isn't locked
(Blog)
... in FI are seeing enormous demand for electronic document delivery to customers. Security is happy and so is the customer. We'd love to share some of their success stories with you, get in touch. ...
Created on 22 March 2013
5. Your document password shouldn’t be the weak link in your secure communication chain
(Blog)
In the first post of our security blog series, Linda Misauer spoke about the importance of key length to avoid brute force attacks on the key itself. She stated that 128-bit encryption is sufficient for ...
Created on 08 March 2013
6. Ensure your electronic documents are delivered securely: Encryption/cryptography
(Blog)
... in eDocument delivery I trust you now agree that sending documents to the inbox is a good idea. The next step is to explore all the security aspects of electronic document delivery in detail. Because it’s ...
Created on 26 February 2013
7. No More Postal Service? What’s your eDocument delivery strategy?
(Blog)
...   * Mortgage 16%         * Cable 18%         * Credit Cards 20% BETTER SOLUTION: eDocument delivery via email According to Exact Target, 91% of online ...
Created on 14 February 2013
8. How to “surprise and delight” when your customers want more than just eBilling...
(Blog)
The eBilling landscape is changing across Asia. From discussions with my international colleagues, it’s clear that the market here is quite different from the rest of the world. In countries like the ...
Created on 31 January 2013
9. Usernames and passwords: everybody hates them
(Blog)
"Many Americans would rather clean toilets than try to come up with a new username or password for sites requiring online logins, a new study shows."* Protecting confidential information within biller ...
Created on 30 January 2013
10. The 2012 Paperless Banking Challenge: Interim results
(Blog)
In June I asked which of three paper turn-off models would drive the greatest adoption. The answer should have been obvious in my book, but the numbers are interesting. Here's a reminder of the three ...
Created on 04 December 2012
11. Paperless and simplified-simple for whom?
(Blog)
Ask yourself this question: When it comes to simplification, who am I considering? The business The customer’s life Both? Paperless success is measured by your answer The success ...
Created on 26 November 2012
12. Making the right eDelivery choice for 2013
(Blog)
... documents via a unified website. Option 3: Electronic document delivery via email: Definition: The delivery of electronic documents as email attachments. So what is your plan? We ...
Created on 16 November 2012
13. Part 4 - Improve deliverability: Essential technical setup
(Blog)
Throughout this series I have shared tips and tools you can use to help enhance your email deliverability. In this final instalment, I would like to take you on a journey 'behind-the-scenes' and discuss ...
Created on 09 November 2012
14. Part 3 - Improve deliverability: Your email has been delivered, now will it be opened?
(Blog)
Now that you've figured out how to get your email past the predictable technology based filters (as discussed in part 2 of the deliverability blog series),  you have to deal with something way more ...
Created on 01 November 2012
15. Part 2 - Improve deliverability: How to glide through spam filters
(Blog)
We dealt with validating customer email addresses last week in this special deliverability series and today we are going to tackle the issue of spam filters. One of the biggest concerns when sending ...
Created on 26 October 2012
16. Email Deliverability Part 1 - Improve deliverability: validate customer email addresses
(Blog)
Getting the email into the inbox is so much more than just creating something that looks great, passes spam tests and having your database of addresses ready. Before hitting send it’s vital to validate ...
Created on 22 October 2012
17. How well do you deliver? Follow our deliverability blog series and make your emails count
(Blog)
The discipline of email distribution is riddled with acronyms and industry terms. DMARC, SPF, DKIM, CTR, pre-headers, engagement rates... are just some of the expressions that you are faced with on a daily ...
Created on 16 October 2012
18. What do they do with my data?
(Blog)
... necessary defenses against data breaches - don’t take the risk. Increase your security and reduce risk with 'Push' eDocument delivery, call us for a free consultation. ...
Created on 27 September 2012
19. 66 Reasons to simplify your customers’ eBilling experience
(Blog)
For many years I thought I was alone in my frustration with multiple passwords for the various websites I need to access on a semi-regular basis. There are just so many! Don’t tell anyone, but hidden on ...
Created on 19 September 2012
20. Will the launch of 'De-Mail' drive paperless adoption in Germany and beyond?
(Blog)
... market itself is slowly becoming educated and accepting of paperless communication. 'PUSH' methodology is ideal for B2B & B2C For B2B and B2C eDocument Delivery - where outbound volumes are ...
Created on 10 September 2012
21. Give your mobile eBilling strategy a 'PUSH'
(Blog)
When considering paper suppression, organizations need to think 'mobile', as the percentage of people reading email on the move is rocketing. Which eBilling model should you consider to meet this growing ...
Created on 05 September 2012
22. 6 Ways to measure customer satisfaction
(Blog)
I recently leased a car and a few days later I received a customer satisfaction survey via email, which I duly completed. My feedback was less than stellar. While the sales and delivery process was fine, ...
Created on 22 August 2012
23. FROM nobody@example.com – Why do some senders neglect the basics of email marketing?
(Blog)
I get so excited when I see clever email marketing or even simple relevant email marketing. There are so many great examples from companies getting it right. Unfortunately there are just as many companies ...
Created on 14 August 2012
24. Effective communication can reconcile the insurance industry
(Blog)
I have a broker / personal financial advisor (PFA) who keeps me up to date with the latest products that should be of interest to me within the financial services and insurance industry – or so I think. ...
Created on 06 August 2012
25. 3 Top reasons to start sending email receipts
(Blog)
Email receipts are a highly underutilised tool. They are an incredible addition to your communication suite, an opportunity to cross sell and they enhance future marketing, yet only a handful of bricks ...
Created on 01 August 2012
26. The ABCs of Sender Authentication – what it means and why it’s important
(Blog)
... and electronic document delivery project. It is critical that these emails are not only delivered to all recipients, but that only the intended recipients open and view the encrypted email attachment. ...
Created on 20 July 2012
27. 9 Reasons email is best for the delivery of confidential customer documents
(Blog)
I don’t need to preach the advantages of email, but it seems many of its clear advantages are not being utilized when it comes to communicating with customers on confidential matters – such as sending ...
Created on 16 July 2012
28. 3 Easy steps to mitigate phishing attacks
(Blog)
Another day, another phishing attack... Unfortunately there’s no way to stop phishing, but there are a number of ways to minimize the risks. The recent attack on Telstra customers, as reported in Australian ...
Created on 10 July 2012
29. 5 Common challenges organizations face in maintaining email data
(Blog)
Every digital communicator knows that your ability to reach customers starts with valid contact details. If ‘position, position, position’ was the holy grail of the traditional marketing era, then ‘data, ...
Created on 03 July 2012
30. The 2012 Banking Challenge: Paper turn-off test cases – predict the outcome
(Blog)
... than just providing an electronic billing or secure document delivery service. Have you heard these excuses from your output management or eBilling team? “Customers aren’t signing up anymore” or “Sign-ups ...
Created on 25 June 2012
31. Adopting self-service strategies is no 'field of dreams'
(Blog)
... Using a multichannel strategy that maps to customer behavior can turbo charge any self service initiative. Striata has case studies for various industries that show how secure document delivery via ...
Created on 12 June 2012
32. Ditch your website registration for paperless adoption
(Blog)
... followed by secure document delivery The steps are quite straightforward: Step 1: Verify that you have an accurate email address on file. This can be done without requiring any website visit or outbound ...
Created on 05 June 2012
33. Digital migration: You could be saving $500k in print and postage!
(Blog)
Do you know exactly what your company’s targets are for print and postage savings over the next two years? Not having targets could be costing you a fortune. I recently attended a 'digital partner strategy ...
Created on 22 May 2012
34. Resurrect your subscribers (from the grave) with reactivation campaigns
(Blog)
When last did you consider how much of your subscriber base is inactive and unresponsive? If you were to take an honest look at your database in terms of deliverability and interactivity across campaigns, ...
Created on 08 May 2012
35. Postage price hikes - what is the true cost to DELIVER?
(Blog)
A loss of almost £1 billion over the past four years is hard to swallow and now the UK Royal Mail is feeding that to us. A Royal Mail postal rate increase, the biggest in percentage terms since 1975, is ...
Created on 02 May 2012
36. The Long Tail of eInvoicing Success
(Blog)
eInvoicing is big business – and pretty soon it's going to be for small business too... There are many studies that explain the huge cost of paper-based invoicing and just as many that show the benefits ...
Created on 24 April 2012
37. Get your customers to say 'Yes' to digital documents
(Blog)
Rising postal costs, the need to go green and the relentless quest for better process efficiencies are increasing the pressure on companies to move their customers over to email billing. But turning off ...
Created on 18 April 2012
38. Being an email marketer is like being a movie star
(Blog)
While reading an excellent post published by Hubspot on Sender Score – it struck me that when it comes to email sender reputation management, being an email marketer is a lot like being a celebrity.  ...
Created on 11 April 2012
39. 5 ways to effectively promote your brand through transactional email
(Blog)
How many times have you received multiple communications from the same company? I can easily cast my mind back to several email communications where I was hard pressed to recognise that they were in fact ...
Created on 04 April 2012
40. Innovation Inside - Email on the Edge
(Blog)
The Technology Lever Deloitte’s Center for the Edge recently published the 2011 Shift Index, which confirms an unsettling long term downward trend: publicly traded US companies show a 75% decline in ...
Created on 20 March 2012
41. When developing your eBilling strategy – are you like a deaf salesman who tells instead of listens?
(Blog)
I recently attended a two day event at London Olympia with a couple of work colleagues. After listening closely to scores of presentations, I left, more often than not, completely unaware of the salesperson's ...
Created on 14 March 2012
42. Email: The Nudge Effect
(Blog)
When compared to other communication channels, email has always produced a great ROI. With email being such a cost effective communication channel, it is probably difficult to understand how it can generate ...
Created on 08 March 2012
43. Email bills should be like iTunes: anywhere, anytime, any device…
(Blog)
Technology is evolving at an incredible rate, which means that the strategies you employed 2 or 3 years ago are probably no longer on target. Take personal audio for example: If a group of music executives ...
Created on 28 February 2012
44. Is your email campaign a #fail or will your customers click?
(Blog)
February is the month of love. The month where many a rose is bought, anonymous dedications of love are made and secret kisses stolen. It is also the month where many email marketers grab the opportunity ...
Created on 22 February 2012
45. Why secure email technologies won't turn off paper
(Blog)
eBilling and paper suppression needs to be adopted by the majority of consumers for secure electronic document delivery to be successful. Gaining the customer's permission to turn off paper (or eConsent, ...
Created on 15 February 2012
46. Why would you segment your eStatement client base?
(Blog)
Too many companies assume that when a product is universal, it must appeal to everyone and the same message, sent to all recipients should be enough to convince them to sign up. Not so. Even in the ...
Created on 08 February 2012
47. Why email split testing HAS to be a focus this year
(Blog)
We are well and truly in the digital age. We consume information on an array of devices and in a number of ways. Today alone I read an email on my mobile (blurry eyed when I woke up), later checked social ...
Created on 01 February 2012
48. eBilling: step into your customers' shoes
(Blog)
When you live and breathe eBilling and eStatements like I do (I know – I need to get a life!), it’s sometimes surprising when you hear other people’s thoughts and expectations on the subject. I met ...
Created on 26 January 2012
49. eBilling adoption rates - What's a realistic goal for 2012?
(Blog)
... of these may want paper as well as a backup. Push email document delivery will quickly turn off paper for the other 50% of your customers without massive marketing and incentive spend. Executives ...
Created on 19 January 2012
50. Need to exchange that sale item but don't have the receipt?
(Blog)
An ingenious application of the humble transactional email is the electronic retail receipt. How many times have you wanted to exchange a purchase, only to find that the receipt has disappeared into the ...
Created on 12 January 2012