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1. Why would you segment your eStatement client base?: (Blog); Too many companies assume that when a product is universal, it must appeal to everyone and the same message, sent to all recipients should be enough to convince them to sign up. Not so. Even in the ...; Created on 08 February 2012
2. Why email split testing HAS to be a focus this year: (Blog); We are well and truly in the digital age. We consume information on an array of devices and in a number of ways. Today alone I read an email on my mobile (blurry eyed when I woke up), later checked social ...; Created on 01 February 2012
3. eBilling: step into your customers' shoes: (Blog); When you live and breathe eBilling and eStatements like I do (I know – I need to get a life!), it’s sometimes surprising when you hear other people’s thoughts and expectations on the subject. I met ...; Created on 26 January 2012
4. eBilling adoption rates - What's a realistic goal for 2012?: (Blog); ... of these may want paper as well as a backup. Push email document delivery will quickly turn off paper for the other 50% of your customers without massive marketing and incentive spend. Executives ...; Created on 19 January 2012
5. Need to exchange that sale item but don't have the receipt?: (Blog); An ingenious application of the humble transactional email is the electronic retail receipt. How many times have you wanted to exchange a purchase, only to find that the receipt has disappeared into the ...; Created on 12 January 2012
6. Striata's best eBilling blog posts for 2011: (Blog); As the festive season fast approaches and you start preparing for your holiday, we thought you may appreciate some good reading material for the lazy, relaxing days ahead. So, we have taken the time to ...; Created on 13 December 2011
7. What is your mobile billing strategy?: (Blog); With so much hype around the influence of mobile devices on eBilling and eDocument Delivery, the question arises: which technology should you invest your resources in next? Will smartphones be the ...; Created on 30 November 2011
8. Part IV: Making the eBill Consolidator model a success in the USA: (Blog); ... consolidator could succeed in this market? Yes: Combine electronic document delivery with a consolidator portal. What do I mean by this? Deliver every document that appears in the Consolidator portal, ...; Created on 02 November 2011
9. Secured with spit - Post Office insists letters are safer than email: (Blog); It's not easy being a Post Office nowadays! Globally, postal services are being adversely affected by the changing communication preferences of consumers - the state of the United States Postal Service ...; Created on 11 October 2011
10. Commercial Text Messaging USA - Over before it's begun: (Blog); ... clients. Email can include attachments. This is critical for electronic document delivery of course - where the true value lies. Consumers don't pay to receive email. Email receipt and ...; Created on 12 August 2011
11. Lessons learned from Citibank's data breach: (Blog); Earlier this month Citigroup's credit card portfolio was hacked by criminals who apparently exploited a flaw in the browser window. This enabled them to go from one account to many others, capturing names, ...; Created on 06 July 2011
12. Saving trees - killing the Post Office: (Blog); Canada Post employees recently went on strike – after two weeks and with no end in sight, companies in Canada are using this opportunity to migrate customers to eBilling at a rapid rate. Although ...; Created on 22 June 2011
13. Is it time to end Usernames & Passwords forever?: (Blog); Do you hate usernames and passwords as much as your customers do? Choosing and remembering multiple usernames and passwords for eBilling and self serve portals is a poor customer experience and incredibly ...; Created on 16 June 2011
14. How does your eBilling ROI stack up?: (Blog); Over the past decade we've seen many variations on how companies promote their eBilling and other paperless services, but how many of those have actually achieved a viable return on investment (ROI)? As ...; Created on 20 May 2011
15. Part III: Why & how email delivery is succeeding, where eBill Consolidators are failing:: (Blog); ... document delivery via email has been successful in 14 countries (including the USA) for 12 years, for more than 250 large Billers and Financial Institutions, including 3 of the top 10 banks). When ...; Created on 02 March 2011
16. Another day, another phishing scam: (Blog); I've seen hundreds of phishing emails over the past couple years. Some brilliantly written; others that wouldn't fool the clichéd blonde in a bar. The good ones can be tricky to recognize: ...; Created on 16 February 2011
17. eBilling horror stories! Do you have one?: (Blog); An interesting story appeared in my Google Alerts a little while ago regarding an eBilling problem in Texas. What made it interesting to me was that the company involved – a water utility – ...; Created on 09 February 2011
18. Why eBill consolidators will always fail in the USA: part II: (Blog); Thank you everyone for the great feedback and dialogue around my first blog on this subject "Why eBill consolidators will always fail". As always, we welcome all dialogue - your input is very ...; Created on 20 January 2011
19. 10 eBill Presentment & eStatement predictions for 2011: (Blog); ... themselves will actually go ahead and go live this year. 9. Billers and financial institutions that rolled out email document delivery and email billing programs will enjoy another 12% paper suppression ...; Created on 05 January 2011
20. Your eStatement is ready - click here to be phished! Can you spot the fake?: (Blog); For years I've been saying that the 'PULL' model of eStatements is a prime target for phishing. Conditioning customers to click on a link to view their bank statement will eventually pique the interest ...; Created on 23 November 2010
21. Email, at your service - as always: (Blog); In the late 70's, Japanese electronics companies introduced the fax machine to the masses and businesses were poised to never buy another stamp again. Over thirty years later, with the number of pages ...; Created on 03 November 2010
22. If you're already talking, why not make it more worthwhile?: (Blog); ... and on our mailing list has a common interest – electronic document delivery – and this type of regular, informal communication helps to build a stronger relationship between us. Each week some new ideas ...; Created on 20 October 2010
23. What the new era of "Smart" inboxes means for email delivery: (Blog); As eMarketers and eBillers, we are constantly fighting the battle of getting every email to its destination through clever, practical design and delivery methodologies. We've had to overcome many barriers ...; Created on 13 October 2010
24. Dispelling the myths around email security: (Blog); ... to deploy a 'Push' or a 'Pull solution; security and risk are key to determining a successful strategy. Today I want to address what makes a "push" eDocument delivery approach the better choice ...; Created on 06 October 2010
25. Letter to the Editor: (Blog); Dear Head of Online Customer Service at AT&T, T-Mobile, Verizon, Sprint and Verizon Wireless I recently gave some thought to your internet customer self service strategy and felt compelled to ...; Created on 12 August 2010
26. eBills on the move: (Blog); I'm trying to get my head around whether customers want to view eBills on their mobiles. "Of course, why not?" is the obvious answer, but when you consider the question from different ...; Created on 29 July 2010
27. Why I love and hate HSBC: (Blog); ... are far more convenient ways to do this – secure electronic document delivery is no longer a black art. Hands up everyone that would rather receive most of their post in an email ? Countless ...; Created on 30 June 2010
28. The World Cup of eBilling: (Blog); With all eyes on South Africa as the Football World Cup moves into top gear, the buzz in our Johannesburg office is spreading to our global offices, even as far as here in Hong Kong! And it’s got ...; Created on 18 June 2010
29. Do you expect eBilling to be inconvenient?: (Blog); This is a tidied up transcript from actual customer call to Striata Support in the USA in May of 2010: Striata Support: "Thank you for calling Striata Support, this is Glenn, to whom am ...; Created on 11 June 2010
30. Why 82.639% of Internet Bankers will not turn off Paper Statements: (Blog); ... a secure electronic document delivery approach, with evidence of consumer paperless adoption rates exceeding 50%! In conclusion – until financial institutions adopt secure electronic document ...; Created on 05 May 2010
31. I DO NOT want another mailbox: (Blog); It seems like every time I get another / new financial services provider, I get another mailbox. Let’s be clear, consumers do not want additional mailboxes. It is complicated enough, keeping ...; Created on 27 January 2010
32. I've been Phished, Again!: (Blog); With half of the Internet users in the UK now banking online, it’s hardly surprising that phishing is on the rise. As new customers migrate to more convenient banking processes, the number of potential ...; Created on 20 January 2010

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