Search | Striata

Home

Blog Search

1. Why email split testing HAS to be a focus this year: (Blog); We are well and truly in the digital age. We consume information on an array of devices and in a number of ways. Today alone I read an email on my mobile (blurry eyed when I woke up), later checked social ...; Created on 01 February 2012
2. eBilling: step into your customers' shoes: (Blog); When you live and breathe eBilling and eStatements like I do (I know – I need to get a life!), it’s sometimes surprising when you hear other people’s thoughts and expectations on the subject. I met ...; Created on 26 January 2012
3. eBilling adoption rates - What's a realistic goal for 2012?: (Blog); ... to achieve a customer adoption rate exceeding 15% pa Across all industries, the average annual paperless adoption rate falls below 10% and the most common point of failure is the registration process. ...; Created on 19 January 2012
4. Need to exchange that sale item but don't have the receipt?: (Blog); An ingenious application of the humble transactional email is the electronic retail receipt. How many times have you wanted to exchange a purchase, only to find that the receipt has disappeared into the ...; Created on 12 January 2012
5. Striata's best eBilling blog posts for 2011: (Blog); As the festive season fast approaches and you start preparing for your holiday, we thought you may appreciate some good reading material for the lazy, relaxing days ahead. So, we have taken the time to ...; Created on 13 December 2011
6. What is your mobile billing strategy?: (Blog); ... saviour of paperless adoption? eBilling adoption is averaging 9.5% across US utilities, landline telco's and insurance carriers according to Blueflame Consulting & NACHA, 2011. In 2010 Forrester ...; Created on 30 November 2011
7. Time to stamp out rising postal costs – go paperless!: (Blog); There has been a great deal written about the decline of the Post Office, while postage costs in the UK rise to a record high. But precious little comment has been made on the impact this is having on ...; Created on 09 November 2011
8. 5 Reasons why PDF will be the saviour of eBilling and eInvoicing: (Blog); ... 3. Delivering PDF documents by email helps drive paperless adoption eBilling adoption rates have long disappointed the supporters of paperless processes. While enthusiasts have registered at eBilling ...; Created on 26 October 2011
9. Can Asia lead the eStatement adoption evolution?: (Blog); ... Don’t let low Internet penetration figures delay the drive for eStatements – maximize returns with a clear focus and robust paperless adoption strategy. And if you’re not ...; Created on 27 July 2011
10. Lessons learned from Citibank's data breach: (Blog); Earlier this month Citigroup's credit card portfolio was hacked by criminals who apparently exploited a flaw in the browser window. This enabled them to go from one account to many others, capturing names, ...; Created on 06 July 2011
11. Is it time to end Usernames & Passwords forever?: (Blog); ... unique usernames and passwords remains a barrier to paperless adoption. Not convenient for billers either One of the biggest complaints from billers utilizing self-serve portals is the thousands ...; Created on 16 June 2011
12. How does your eBilling ROI stack up?: (Blog); ... on user adoption and the effect on ROI: Expecting customers to just sign up: The main source of paperless adoption for many companies is to rely on customers to proactively seek out eBilling on ...; Created on 20 May 2011
13. Postal costs rise - eBilling costs fall: (Blog); ... mix to enhance their paperless adoption rates. Email is also a very simple way of making bills accessible on a mobile device, without the additional costs of redeveloping a portal to render correctly ...; Created on 05 May 2011
14. When it comes to eBilling, are you just ticking the box or making it work commercially?: (Blog); ... figures that they'll reach! Hey, some people are probably getting bonuses for achieving adoption rates that would result in us having strong words with our paperless adoption consultants! CFO's are ...; Created on 06 April 2011
15. Check the small print, you assume all the risk!: (Blog); Have you ever wondered why customers resist signing up for eBilling and auto pay? Primarily they ask "What's in it for me?" Assuring customers that it is safe to switch to paperless billing ...; Created on 24 March 2011
16. Part III: Why & how email delivery is succeeding, where eBill Consolidators are failing:: (Blog); ... multiple unique usernames & passwords remains a significant barrier to paperless adoption. Convincing the majority of consumers to register on biller's websites has proven to be an insurmountable marketing ...; Created on 02 March 2011
17. eBilling horror stories! Do you have one?: (Blog); An interesting story appeared in my Google Alerts a little while ago regarding an eBilling problem in Texas. What made it interesting to me was that the company involved – a water utility – ...; Created on 09 February 2011
18. Why eBill consolidators will always fail in the USA: part II: (Blog); Thank you everyone for the great feedback and dialogue around my first blog on this subject "Why eBill consolidators will always fail". As always, we welcome all dialogue - your input is very ...; Created on 20 January 2011
19. 10 eBill Presentment & eStatement predictions for 2011: (Blog); Despite all the activity and market hype surrounding eBilling and eStatements for the past 7 years and in particular in 2010; we believe that 2011 will not herald anything really significant. Unfortunately ...; Created on 05 January 2011
20. Your eStatement is ready - click here to be phished! Can you spot the fake?: (Blog); For years I've been saying that the 'PULL' model of eStatements is a prime target for phishing. Conditioning customers to click on a link to view their bank statement will eventually pique the interest ...; Created on 23 November 2010
21. Who really pays the bills in this relationship?: (Blog); Two things that have really been hot topics for me recently are "how many companies are truly listening to their customers?" and "how many look at the full lifecycle of customer communications?" ...; Created on 08 September 2010
22. Make it an eBilling evolution, not a revolt: (Blog); My Google Alert keyword search turned up an interesting forum discussion from Malaysia last week. Someone was upset that a mobile operator there had introduced a US$0.88 charge for sending out a paper ...; Created on 01 September 2010
23. Letter to the Editor: (Blog); Dear Head of Online Customer Service at AT&T, T-Mobile, Verizon, Sprint and Verizon Wireless I recently gave some thought to your internet customer self service strategy and felt compelled to ...; Created on 12 August 2010
24. When customers just won't adopt: (Blog); During the course of my business travels, I have been lucky enough to meet many different people from different cultures and a variety of Telco's, utilities, financial institutions and government departments ...; Created on 04 August 2010
25. iPhones for Everyone, eBilling for the Masses: (Blog); No sooner have I blogged about Apple being a model of innovation and so focused on the consumer, than their latest (and greatest?) product, the iPhone 4 is hit by "Antenna-gate". I personally ...; Created on 21 July 2010
26. What Paperless Adoption Rates Can I Realistically Expect?: (Blog); The case for eBilling (also known as paperless billing) has been described as 'compelling.' Then again, take-up rates have been described as disappointing. Despite the many arguments for eBilling, the ...; Created on 14 July 2010
27. The World Cup of eBilling: (Blog); With all eyes on South Africa as the Football World Cup moves into top gear, the buzz in our Johannesburg office is spreading to our global offices, even as far as here in Hong Kong! And it’s got ...; Created on 18 June 2010
28. Striata Supports World Environment Day: (Blog); This Saturday, June 5th is World Environment Day . Established by the UN General Assembly in 1972, this annual celebration promotes awareness of environmental issues through rallies, clean-ups, festivals, ...; Created on 04 June 2010
29. Why Consumers Detest Online Billing: (Blog); A September 2009 Green IT & Sustainability Survey conducted by IDC showed that ninety-two percent of the 300 U.S. companies interviewed said getting customers to move from print to online services ...; Created on 26 May 2010
30. Why 82.639% of Internet Bankers will not turn off Paper Statements: (Blog); ... a secure electronic document delivery approach, with evidence of consumer paperless adoption rates exceeding 50%! In conclusion – until financial institutions adopt secure electronic document ...; Created on 05 May 2010
31. Top eBilling Predictions for 2010: (Blog); ... to disappoint; Billers will begin charging for paper bills or full detailed bills, however this will have little lasting impact on paperless adoption rates; Detailed online bill analysis will not improve ...; Created on 21 April 2010
32. Who 'drives' the ROI on your eBilling solution?: (Blog); Over the past several months I’ve seen an incredibly positive shift in thinking, with far more companies not only looking at new technologies to help reduce operating costs, but also at how their IT departments ...; Created on 25 February 2010

By Author

By Topic