"When selecting an eBilling solution, we wanted a system that could be implemented quickly and capture the greatest number of customers. Striata's solution makes customer participation easy and allowed us to achieve our objectives very rapidly".
Paul Elliot, Vice President of Customer Services, Whitby Hydro
"Customers found the process to be highly convenient and felt safe in the knowledge that their confidentiality had not be compromised. We have also received positive feedback to marketing campaigns included with the statements."
Executive Director, Diners Club, excerpt from an independent research report in CRM Magazine (Aug 2007)
"CPS Energy's business customers have looked forward to an electronic solution for some time now and we are very excited to offer them secure eBilling as the best solution to meet their complex needs,"
Stephanie Ewing, Web Solutions Manager, CPS Energy:
"MultiChoice is achieving significant reductions in operational challenges through the streamlining of client administration processes. For example, we are able to supply a detailed customer profile/contact details update form as part of our email statement. Any updates are entered automatically into the database. The process is easy, efficient and highly accurate, limiting the potential for human error. It is this type of feature that makes the eStatement route even more efficient and cost-effective"
Roberta Bonato, Operations Manager, MultiChoice South Africa
"ABSA has embraced the digital world and is striving to reduce paper wherever possible. The electronic eStatement project is a key element of this process, and is being watched with interest by other business units in the Barclays group.
Carl Louw, Head of eChannels, ABSA bank
"Plymouth Rock has a long history of identifying innovative ways to deliver outstanding service to our consumers and agents. Eservices are another example of our trying to make our customers lives easier."
President, Plymouth Rock Assurance
"Electronic billing and online payments complement each other really well.With eBill, instead of checking your mailbox, you check your e-mail. With eBills, consumers have the option of making an electronic payment instead of writing a check. The end goal is to go as electronic as we can while giving our consumers more options. "
Mandi Lesher, Administrator of Special Projects, IREA
"By offering this secure electronic document delivery option for our agents and policyholders, Striata helps Chubb not only save costs, but also provide a more secure and faster way to deliver policies and communicate with customers. At the same time, the Chubb ePolicy service helps us cut down on paper and supports broader corporate initiatives to reduce impact on the environment. "
Andrea Marsh, eBusiness Project Manager, Chubb Insurance
"I wanted to say thanks for everything your team has done. Natasha has been great to work with; she read me right away and has been right on top of things. Jeff also did a very good job with the training and whatever else he was responsible for. Overall, my experience with Striata has been a very positive one and I would recommend working with them to anyone. Please pass this on to Barrie Arnold who was my first point of contact with Striata; I think he should be proud. "
Debi S Ballard, Financial Shared Services Manager, PepsiCo
"Our strategy is to improve the consumer billing experience while at the same time driving forward our goals of sustainable development and environmental consciousness. The Striata Email Bill Presentment and Payment solution allows us to dramatically improve billing convenience and reduce our paper mail volumes, resulting in higher customer satisfaction and considerable cost savings. "
Ilinca Ford,Corporate Service Development Director, United Water
"The Striata Email Bill Presentment and Payment solution allows us to dramatically improve billing convenience and reduce our paper mail volumes, resulting in higher customer satisfaction and considerable cost savings. Striata in partnership with Western Union have provided assistance with email address collection. This process has already increased our eBilling customer base significantly and will continue to help us in achieving our adoption goal. "
Lynne Alliker, Vice President Customer Services, United Water