Media / Analysts
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About StriataStriata revolutionizes the way bills, statements, policies, collection notices, letters, paystubs and other high volume system-generated documents are delivered and paid. Registration requirements are eliminated by emailing feature rich, interactive, encrypted documents directly to the inbox and enabling innovative 1-click electronic payment from within the document itself.
Direct email delivery of bills and statements dramatically increases customer adoption of electronic documents, paper turn off and ePayments. This enables Striata's clients to achieve rapid ROI; complement their existing self-service and e-communication strategies; significantly reduce paper output and to meet their carbon footprint/environmental impact targets.
Striata's eMarketing platform provides a comprehensive solution for the creation and distribution of customized electronic marketing campaigns. Backed by more than a decade of expertise in digital marketing, our eMarketing solutions combine multi-medium electronic messaging capability with proprietary customer profiling technology to enable targeted delivery, high response rates and advanced customer insight reporting.
Analyst quotesAscent "Electronic bill presentation and payment is an attractive opportunity for high volume billers. While electronic payment does offer some savings and the elimination of many manual processes, it's really electronic bill presentment that offers the biggest savings for companies."
Celent Online bill pay overall is failing to see the "spectacular" growth that many had expected.
Forrester 70% of online consumers are willing to replace paper bills and statements but are unlikely to take the initiative. While customers have had the option to turn off paper for several years now, few do. They just need a push.
Forrester 55% of online checking, savings, and credit card customers are now receiving eStatements, however, much of the growth in adoption has come from users receiving both online and paper statements, with fewer than one in five online customers completely abandoning paper.
Tower Group "Secure electronic delivery of statements, bills and documents by leveraging the familiarity of email, is becoming a key capability in today's leading financial institutions."
Tower Group By 2010, an online bill payment solution for retail banking customers will cost the financial services industry more than $1 billion. The expected $40.7 million in revenue from payments will offset only 4% of the annual online bill pay costs.
TrendsBetween 2005 and 2007, the number of confirmations, statement presentments and bills being sent by mail increased 1.3: In comparison, there was a 20.2% decrease in non transactional business to household mail over the same time period.
30% of US households now pay at least one bill online but the actual number of bills being paid via the internet is still quite small - only 15%. Households still pay a majority of their bills- 62 percent - by mail.
Client testimonials"We have also received positive feedback to marketing campaigns included with the statements."
Executive Director, Diners Club
"We are now confident that we will exceed our eBilling conversion targets every year."
Billing Manager, Vodacom