Company Overview

Striata unlocks the power of email and mobile messaging

Our electronic delivery solutions dramatically increase customer adoption of paperless bills, statements, policies, marketing and other high volume system-generated documents.

The world’s largest financial services, utility, insurance, retail and telecommunications companies achieve unrivalled results by replacing print and mail with Striata’s interactive electronic documents and transactional messages.

Striata’s enterprise platform, strategy and support services:

• drive significant paper suppression
• deliver ongoing cost savings
• accelerate payments
• enhance the customer experience
• enable regulatory compliance

Our comprehensive solutions expand the digital dialogue through personalized customer lifecycle messaging, retail receipts, notifications and alerts.

A global paperless communications specialist with over a decade of experience, Striata has operations in New York, London, Brussels, Johannesburg, Hong Kong, Sydney and partners in North and South America, Europe and Asia Pacific.

Leading the 'Push' revolution

Many organisations have attempted to achieve the significant cost savings promised by eBilling, but the vast majority have been unsuccessful. Customer adoption has remained low because traditional eBilling solutions require complicated customer registration processes and 'pull' customers to a website to view and pay each bill.

Consumers have inherently resisted this process, as they expect their bills to be delivered to them. Hence, traditional portal-based 'pull' eBilling has not achieved high customer adoption - averaging only 5.1% (Gartner 2006).

Our customers all agree that 'push' eBilling is the way of the future.

Unlike traditional online billing solutions, Striata delivers feature-rich, registration-free, navigable and interactive secure mini-websites directly to the customer's email inbox ('push' methodology).  

This enables 1-click electronic payment options without having to visit a single web page. Customers will experience simpler processes, while reducing the impact that printing and delivery of paper bills has on the environment.

The simple change from 'pull' to 'push' greatly enhances customer convenience and dramatically increases eBilling adoption, allowing clients to achieve reduced DSO  (Days Sales Outstanding) and enhanced ROI from their self-service and e-communication initiatives.

Our solution

Whether you need to distribute confidential customer information, send invoices, accept electronic payment, personalise electronic marketing or respond electronically to customer queries, Striata has the skills, solutions and experience required to enable you to develop effective electronic relationships.

Striata combines superior electronic messaging capabilities with advanced email deliverability services and dedicated account specialists with the aim of maximising client revenues, improving brand awareness, optimising business efficiencies and providing you with a rapid, measurable return on investment.

Our products

The Striata eBilling Suite - Provides secure Electronic Bill Presentment and Payment (EBPP); enables delivery of encrypted feature-rich PDF or HTML documents directly into the recipient's email inbox.

The Striata eMarketing Suite - Enables companies to deliver and track targeted, profiled, two-way marketing messages across a range of electronic communication channels such as email, text messaging (SMS) and the web.

The Striata eContact Suite - Handles inbound messages to drive consistent, intelligent interactions between a company and its customers across multiple channels including email, SMS and fax centre.

In support of our products, Striata offers a full range of professional services including: project management, data conversion, email address acquisition, customer service support, training and consulting services.