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19
December 2006 |
| Newsflash
#52 |
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In this the last Newsflash
for 2006, I will be covering the Business to Business area of
Electronic Invoicing (EIPP) - there are many fundamental differences in
invoicing the business / corporate customer.
Please also find attached our latest B2B case study.
Wishing you Happy Holidays and all the very best for 2007.
Warm regards,
Garin
Toren
(PS: You can expect our next Newsflash on January 9th) |
| Secure
Email B2B Invoice Presentment & Payment (EIPP) |
'Business to Business' EIPP in the USA, has to date been limited to the
building and managing of self-service websites; a 'COME AND GET IT' strategy.
This involves costly upfront software, lengthy implementation,
hardware, web infrastructure & technical support. Further to this,
these Internet based solutions have the following characteristics which
limit adoption:
- The biller needs to market to
their business customers, enticing them to 'go online' and register.
(This is the single biggest adoption inhibitor.)
- Generally, it takes a minimum of eight
clicks to view and pay invoices.
- The website is difficult (and expensive)
to customize to each customer. This 'one size fits all'
strategy is not suited to today's corporate demand for individual
attention.
- The login, whilst protected by SSL, is
still publicly accessible.
- The business recipient needs to be
reasonably web savvy.
- These solutions are not suitable for a distributed
business.
- Marketing opportunities are very
difficult to personalize.
With email 'presentment and
payment' technology, you are able to avoid these pitfalls by delivering
your invoices, electronically and securely to your corporate customer.
There are many advantages to 'pushing' / 'delivering'
multi-invoices to your corporate customers. These include:
- No action is required by the
business customer to receive the invoices.
- The same recipient/s of the paper
invoices can now get them electronically.
- Viewing and paying can be achieved in as
few as two clicks.
- Detailed 'invoice presentment and
payment' can be delivered without the requirement of a website.
- Invoice data capture is
eliminated.
- Disputed line items are easily,
instantly and electronically managed. (After dispute submission, re-invoicing
is instant and automatic.)
- Payment can be made directly from the
secure email invoice. (This is optional for the customer.)
- Multiple file types can be securely personalized,
packaged, encrypted and compressed, in a single email:
- An invoice summary page
- An invoice summary page
- The invoice content & detail for
each account
- Data files for upload into their
accounting system
- Any regulatory required content
- Print quality copies of each invoice
- Graphical and sorting functionality
- The biller is able to confirm that the
invoice was received, when it was opened, if any marketing links were
clicked on and view all the necessary reporting around payment.
- Due to the 'push' nature of this kind of
invoicing, extensive personalized marketing opportunities are
available.
- Incentivising trade discounts
through early settlements are easily automated.
All of this is achieved without the need for
the recipient to register or visit a single web page.
Secure email delivery of multi-invoices is as close to your current
paper process as you can get in an electronic format, and requires the
least (if any) change of process on the customer end.
It is for this very reason alone that email 'invoice presentment
& payment' will go a long way in solving the current anemic
levels of EIPP adoption.
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| Telestrategies
Conference |
Join
Striata in Orlando on 25th and 26th January where we will be
co-presenting a case study with one of our Telecommunication Service
Provider customers.
TeleStrategies BILLING OUTPUT
Best
Practices for Billing Statement Production, Presentation and
Distribution
Your billing statement is your main link to your customers on a monthly
basis and also one of your largest expenses. TeleStrategies' Billing
Output conference is your opportunity to learn about the latest
billing output processes, technology and services related to designing,
printing and distributing your billing statement -both paper and
electronic.
Whether you are currently insourcing or outsourcing your statement
processing, this conference will give you the information you need to
make informed decisions about what is right for your company. You'll
learn ways to better control your postal expenses, more effectively
design your bill and reduce billing-related calls to your call center.
In addition, you'll learn about the latest in high-volume transaction
output technology, ways to migrate your customers to e-billing, stand
up against audits and more.
To view the complete agenda, download the brochure or register, go to http://www.telestrategies.com/bo_07/.
Register by January 9th and save $200!
FRIDAY, JANUARY 26, 2007
10:45am-11:15am
Powerful, Personalized, Electronic eBill
Insertions
David Nelson, Customer Service Manager, Plant Telecommunications
Garin Toren, COO, Striata |
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Editorial: 48 Wall
Street, Suite 1100, New York, NY, 10005.
(c) 2006 Striata North America. Contact us for reprints/story use at info@usa.striata.com,
or call +1 88 88 USAPAY.
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