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| Newsflash #25 |
15th November
2005 | |
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A Gas & Electric Utility Corporate eBilling Return On Investment
Return on Investment (ROI) is probably the most
important consideration when it comes to a
technology decision. Getting actual numbers with
which to calculate is often challenging; utilities
do not have accurate internal numbers, all costs
are not taken into account and the technology in
question may span several internal divisions.
Striata recently won a large electric & gas
utility EIPP project in Texas. During this
process, we were fortunate enough to have accurate
and well thought through numbers to work with -
both on the presentment & payment
side: |
|
'A North American Gas
& Electric Utility Corporate eBilling
ROI'
- Statistics on the utility that this ROI was
performed for:
- 600,000 electric customers
- 300,000 natural gas customers
- 90 000 corporate customer accounts
- An average of 4.4 bills per corporate
customer
- For the purposes on the ROI, we've used a
conservative corporate adoption rate of 30%
after 30 months.
- This ROI is based on hard cost savings only
and excludes expected savings from:
- Reduced Days Sales Outstanding
- Significantly reduced costs of bill stuffers
- Improved communication / query handling
- The project details are:
- A Striata Securely Encrypted PDF multi email
bill will be used.
- The email bill will incorporate an embedded
data file for the corporate to upload into their
accounting system.
- The email bill will use the Striata
'in-email' payment solution (Striata BillPay).
- Corporate customers will not be required to
register, choose nor remember a username and
password.
- Paper will be automatically stopped after
confirmation has been received that the email
bill is being used.
- Implementation is targeted at 10 weeks.
| Number of
corporate accounts: |
30,000 |
|
| Number of email
bills per month: |
+/-
7,000 |
|
| Total for 24
months: |
$
180,000 |
|
| Total email bill
delivery costs for 24 months: |
$
60,000 |
|
| Upfront
development cost: |
$
55,000 |
|
| Payment setup
& monthly fees for 24 months: |
$
27,500 |
|
| 24 month
SLA: |
$
34,100 |
|
| Total 24 month
project costs: |
$
176,600 |
|
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| Current cost for
paper delivery: |
$5.50 |
(4.4
bills) |
| Current paper
check processing cost: |
$1.45 |
(4.4
bills) |
| Cost for your Bank
to process the email bill ACH
instruction: |
$0.10 |
|
| Striata BillPay
ACH cost: |
$0.14 |
|
| Average cost to
present each multi email bill: |
$0.38 |
|
| Average cost
savings per email multi bill: |
$6.34 |
|
| Total savings for
24 months: |
$777,600 |
|
| |
|
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| Total net savings
in 24 months: |
-
$601 000 |
|
Summary: This North American utility will
save a minimum of $44 per corporate customer,
per annum.
We look forward to sharing the actual figures
with you once the project has been live for some
time. | |
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Do not hesitate to contact us: we will gladly
work out similar figures for your EBPP or EIPP
project.
Regards, |
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