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Newsflash #25 15th November 2005
A Gas & Electric Utility Corporate eBilling Return On Investment

Return on Investment (ROI) is probably the most important consideration when it comes to a technology decision. Getting actual numbers with which to calculate is often challenging; utilities do not have accurate internal numbers, all costs are not taken into account and the technology in question may span several internal divisions.

Striata recently won a large electric & gas utility EIPP project in Texas. During this process, we were fortunate enough to have accurate and well thought through numbers to work with - both on the presentment & payment side:

'A North American Gas & Electric Utility Corporate eBilling ROI'

  1. Statistics on the utility that this ROI was performed for:
    • 600,000 electric customers
    • 300,000 natural gas customers
    • 90 000 corporate customer accounts
    • An average of 4.4 bills per corporate customer
  2. For the purposes on the ROI, we've used a conservative corporate adoption rate of 30% after 30 months.
  3. This ROI is based on hard cost savings only and excludes expected savings from:
    • Reduced Days Sales Outstanding
    • Significantly reduced costs of bill stuffers
    • Improved communication / query handling
  4. The project details are:
    • A Striata Securely Encrypted PDF multi email bill will be used.
    • The email bill will incorporate an embedded data file for the corporate to upload into their accounting system.
    • The email bill will use the Striata 'in-email' payment solution (Striata BillPay).
    • Corporate customers will not be required to register, choose nor remember a username and password.
    • Paper will be automatically stopped after confirmation has been received that the email bill is being used.
    • Implementation is targeted at 10 weeks.
Number of corporate accounts: 30,000  
Number of email bills per month: +/- 7,000  
Total for 24 months: $ 180,000  
Total email bill delivery costs for 24 months: $ 60,000  
Upfront development cost: $ 55,000  
Payment setup & monthly fees for 24 months: $ 27,500  
24 month SLA: $ 34,100  
Total 24 month project costs: $ 176,600  
     
Current cost for paper delivery: $5.50 (4.4 bills)
Current paper check processing cost: $1.45 (4.4 bills)
Cost for your Bank to process the email bill ACH instruction: $0.10  
Striata BillPay ACH cost: $0.14  
Average cost to present each multi email bill: $0.38  
Average cost savings per email multi bill: $6.34  
Total savings for 24 months: $777,600  
     
Total net savings in 24 months: - $601 000  

Summary: This North American utility will save a minimum of $44 per corporate customer, per annum.

We look forward to sharing the actual figures with you once the project has been live for some time.

Do not hesitate to contact us: we will gladly work out similar figures for your EBPP or EIPP project.

Regards,

Garin Toren
Chief Operating Officer

Toll free: +1 88 88 USAPAY

Striata ~ North, Central & South America
Messaging innovation

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