Diners Club finds the key
The world's favourite all-purpose charge card strives to improve its Customer Relationship Management by introducing
the electronic delivery of customers' monthly statements.
Overview
Diners Club, recognised by nearly 4 million establishments in 175 countries worldwide, has an excellent reputation with corporate
clients. Their Diners Club Corporate Card System allows cardholders the flexibility of using their facilities anywhere in the world.
Customers in this market segment receive a deluge paper mail through their letterboxes. Diners Club were considering ways
of differentiating their product through superior service.
Solution
Diners Club approached Striata with requirements for an electronic version of their paper statement. Key concerns around confidentiality
and complicated recipient processes had to be addressed.
The Striata eBilling suite provided a matching solution, with key benefits being the efficiency of the electronic process as well
as the ease-of-use on the recipient side.
If you are interested in Striata's Case Studies, please contact us for further information.
|
|
|
Benefits
- Immediate cost savings achieved by discontinuing paper statements.
- Targeted marketing messages can be delivered with electronic statements.
- Immediate delivery reporting.
- Complied with legal requirements of an electronic invoice.
|
|
|
|
|
